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Cash App · 8 hours ago

Product Lead, Disputes & Scams

United States

Full-time

Remote

Senior Level, Lead/Staff

$198K/yr - $297K/yr

8+ years exp

Cash App, a part of Block, is seeking a Product Lead for Disputes & Scams to enhance customer trust and resolution experiences. This role involves leading cross-functional teams to improve the disputes platform and ensure compliance while addressing transaction issues and scams.

BitcoinCryptocurrencyE-CommerceFinancial ServicesMobile Payments

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Collaborate across teams (engineering, design, analytics, and machine learning) to deliver customer-focused features that enhance trust and resolution outcomes

Define key metrics and work closely with analytics teams to interpret data, identify opportunities, and measure progress

Partner with compliance and legal teams to design solutions that meet regulatory requirements while enabling product growth

Establish scalable frameworks to unify dispute resolution processes across multiple payment products (e.g., Cash App Card, P2P, Afterpay)

Share responsibility for stakeholder alignment and cross-functional coordination to successfully deliver projects

Qualification

Product managementRisk managementCompliance frameworksData analysisCross-functional leadershipExceptional communicationCollaborative approach

Required

8+ years of relevant experience in product management, risk management, or comparable roles (or equivalent work experience)

Proven experience building end-to-end solutions for ambiguous, cross-disciplinary problems

Familiarity with compliance and regulatory frameworks, especially for consumer-facing financial products

Ability to navigate complex datasets and collaborate with data and machine learning teams to define meaningful metrics and solutions

A collaborative approach to leadership, with the ability to influence and align cross-functional teams

Experience driving innovative, scalable solutions for risk challenges while improving operational processes

Exceptional communication skills, enabling you to present complex ideas clearly and persuasively to diverse audiences

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Cash App

Glassdoor3.9

Cash App is a mobile payment service that allows users to send, receive, and store money. It is a sub-organization of Block.

Founded in 2013

San Francisco, California, USA

1001-5000 employees

http://cash.app

H1B Sponsorship

Cash App has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)