Central Network Retail Group, LLC (CNRG) · 5 hours ago
Frattallone's -White Bear Lake, MN Sales Associate
White Bear Lake, MN
Part-time
Onsite
New Grad, Entry LevelCentral Network Retail Group, LLC (CNRG) is seeking a Sales Associate to provide excellent customer service. The role involves assisting customers with their needs, providing product recommendations, and performing sales counter functions.
E-CommerceRetail
Responsibilities
Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
Practice excellent customer service and listen intently to customer needs
Direct customers to the appropriate products for the particular customer need
Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG
Perform sales counter functions such as order entry, special orders, and price lookup
Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer
Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams
Make new product recommendations to store management based on customer feedback
Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time
Assist in cycle counting of inventory according to a schedule established by management
Stock shelves with incoming product as necessary
Sign and merchandise product in the store as necessary
Face and front product at the beginning and end of each shift, and as time permits
Notify regular customer about new products and upcoming store promotions
Maintain clean and organized sales counter and selling area so that customers do not perceive CNRG in a negative manner based on store conditions
Assist with customer loading of items purchased in the store as necessary
Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions
Possess working knowledge of company and store security measures
Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management
Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings
Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative
Qualification
Required
Must be able to perform each duty and responsibility in a satisfactory manner
Previous work experience dealing with retail sales or general customer service
Must possess strong math, reading, writing, and speaking skills
Must have a friendly demeanor
Must possess problem-solving ability and good organizational skills
Must be able to communicate using telephone and e-mail
Basic knowledge of lumber, building materials, or general hardware merchandise is required
Must be able to lift and load merchandise weighing up to 50 lbs. for various amounts of time
Must be able to lift and load merchandise over six feet off the ground
Must be able to climb a ladder and maneuver safely at the store
Preferred
Specific departmental expertise is preferred
High school diploma or equivalent is preferred
Company
Central Network Retail Group, LLC (CNRG)
Central Network Retail Group, LLC (CNRG) is a multi-format, multi-brand retailer operating 145 hardware stores, home centers, and lumberyards throughout 16 states across the US.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Cowart
COO
Company data provided by crunchbase