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Goodwill Industries of San Diego County · 5 months ago

Learning and Development Instructor I

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

Goodwill Industries of San Diego County is a mission-integrated organization that provides job readiness training and employment opportunities. The Learning and Development Instructor I is responsible for instructing and coaching ambassadors, supporting their development through various training programs and ensuring they gain the necessary skills for their roles.

EmploymentNon ProfitTraining

Responsibilities

Supports Paid Trainees from start of program through completion. Duties include preparing onboarding checklists, coaching leadership skills, verifying job skills through station checklists, monitoring progress towards applying for jobs, getting trainee ready for graduation, and assisting with graduation day tasks

Collaborates with department management on needed resources and/or training strategies to support Paid Trainees succeed in performing the essential functions of the job

Meets with site managers prior to visiting with trainees to collaborate on training needs. Supports site management in the completion of Progress Notes to accurately reflect trainees’ progress Conducts formal assessments with manager to document progress of trainee

Provides Learning & Development team with regular feedback on the progress of the trainee with their training plan and completion of the program. Feedback includes review of progress notes and other paperwork for the paid trainees

Informs Learning & Development and/or Human Resources department of any sensitive information shared by ambassadors regarding their ability to meet expectations of the job

Communicates with key leaders and ambassadors to champion all training opportunities provided by the Learning and Development department

Supports management onsite with new ambassador onboarding and/or coaching ambassadors on soft and hard skill development

Facilitates on-boarding program. Acts as point of contact for onboarding, coordinating details with Human Resources to support new hire

Provides training and development support to ambassadors from different mission programs, as needed. Documents performance progress and communicates areas of opportunities

Works in partnership with department management to identify opportunities for ambassador engagement through practical worksite examples that effectively illustrate the skills and competencies covered in the quarterly Leader Step 1 training

Assists in the development of career pathway and departmental standard operational training including the development and updates of job aids and eLearnings,. Gains proficiency in all operational procedures of departments involved in the paid training program

Supports organizational initiatives

Maintains a safe, organized, efficient and neat work area. Safeguards company property and abides by all safety procedures

Participates in department meetings as scheduled. Contributes to the goals of the Learning & Development Team to meet or exceed performance measures

Performs other miscellaneous duties as assigned or directed