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TrueAccord · 2 months ago

Collections Agent (Entry Level) - Everett

Everett, WA

Full-time

Onsite

New Grad, Entry Level

$21/hr - $21/hr

TrueML is focused on transforming the debt industry through empathy and efficiency in debt servicing. They are seeking a Collections Specialist to engage with consumers, help resolve outstanding account balances, and contribute to a positive team environment.

AnalyticsCRMDebt CollectionsFinanceFinancial ServicesFinTechInformation TechnologyMachine Learning

Responsibilities

Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances

Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals

Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!

Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery

Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability