Unclaimed Baggage · 4 months ago
Retail Technology Specialist
Scottsboro, AL
Full-time
Onsite
New Grad, Entry LevelUnclaimed Baggage is a unique retail store in Scottsboro, Alabama, known for selling unclaimed airline baggage and its contents. The Retail Technology Specialist role focuses on delivering exceptional guest care, providing guidance on electronics, and performing light technical repairs while maintaining a polished sales floor environment.
Retail
Responsibilities
Deliver Exceptional Guest Care: Greet every guest, listen actively, and provide thoughtful recommendations that enhance the shopping experience
Advise on Electronics: Share accurate, easy-to-understand information about common devices (phones, tablets, cameras, laptops, headphones, wearables) and help guests compare options
Drive Purchase Confidence: Demonstrate features and accessories, offer add-on solutions that match guest goals, and support try-before-you-buy moments where appropriate
Professional Presentation: Maintain a clean, organized, “Grand Open Ready” Mezzanine—showcases dust-free, fixtures tidy, demo items neat, apparel straighten and zoned, and guest areas inviting
Policy Knowledge: Communicate Mezzanine policies (e.g., camera warranty, merchandise holds, charger/accessory guidance) in a clear, guest-friendly manner
Tech Repairs: Ability to perform complex repairs for guest devices in a timely manner as directed by E-Clearing
Collaboration: Mentor Electronics Team Members on new trends, device rollouts and OS updates that would help enhance the guest experience
Market & Product Awareness: Maintain working knowledge of current devices and trends to better serve guests
Asset Protection Awareness: Stay attentive on the floor and promptly report suspicious activity to Asset Protection
Other duties as assigned by management
Qualification
Required
Strong interpersonal and guest service skills; polished, professional demeanor
Excellent verbal communication and active listening
Consultative selling approach; ability to tailor recommendations to guest needs
Technical aptitude for basic diagnostics and setup; sound problem-solving and decision-making
Able to prioritize effectively in a dynamic guest environment
Basic computer skills; proficiency with POS after training
Proficient in Microsoft Office (Word, Excel, Outlook)
Dependable with a strong attendance record
Ability to stand and walk for long periods of time
Light to moderate lifting
Occasional repetitive motion (e.g., device handling and repairs, applying screen protectors)
Benefits
Team member discount at Unclaimed Baggage and unclaimedbaggage.com
On-campus café available at a discounted rate for team members
Free coffee available in breakroom
Fun team opportunities available such as Team Shopping Nights, Gratitude BBQ, and an Annual Company Christmas Party
Paid volunteer opportunities available
Flexible schedule
Company
Unclaimed Baggage
We are the only store in America that buys and sells Unclaimed Baggage from airlines, and we're one of Alabama’s top shopping and tourist attractions, hosting more than a million visitors from around the globe each year.
Founded in 1970
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase