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F. Schumacher & Co. · 5 hours ago

IT Team Lead

New York, NY

Full-time

Onsite

Mid, Senior Level

$90K/yr - $115K/yr

3+ years exp

F. Schumacher & Co. is an innovative interior design company disrupting the global interior design industry. They are seeking a proactive IT Team Lead to oversee day-to-day operations of their internal IT helpdesk, manage a team of IT Support Specialists, and improve employee experience through effective support.

Design

H1B Sponsor Likely

Responsibilities

Manage and mentor a team of Tier 1 and Tier 2 support specialists

Monitor ticket queues and ensure SLA adherence and issue resolution

Handle escalations and provide hands-on technical support when needed

Maintain and improve internal documentation and the IT knowledge base

Develop and optimize helpdesk workflows, ticket routing rules, and automation

Identify trends in support issues and work with Tech Ops leadership on long-term solutions

Collaborate with P&O on onboarding/offboarding processes

Support endpoint management, asset lifecycle, and inventory accuracy

Qualification

IT support experienceTicketing systemsEndpoint managementMicrosoft o365IT documentationScriptingAutomationCommunication skillsProblem-solving skills

Required

3–5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role

Strong experience with modern ticketing systems (e.g., Jira Service Management, Zendesk, FreshDesk)

Solid understanding of endpoint management (macOS, Windows, MDMs like Kandji or Intune)

Comfortable with Microsoft o365 and SaaS administration

Experience creating and managing internal IT documentation

Excellent communication and problem-solving skills

Preferred

Familiarity with basic scripting or automation (bonus)

Prior experience in a fast-paced startup or growth-stage company (nice to have)

Benefits

Corporate Annual Profit Sharing

401K Plan

Dental Coverage

Medical Coverage

Prescription Drug Plan

Vision Coverage

Health Savings Account (HSA)

TELADOC

Paid Time Off (PTO)

10 Company Holidays

Bereavement Leave

Life Insurance

Flexible Spending Accounts (FSA)

Short-Term Disability (STD)

Long Term Disability (LTD)

Parental Medical Leave

Child Bonding Leave

Employee Discount

Company

F. Schumacher & Co.

Glassdoor3.0

F. Schumacher & Co. is a textiles company that provides floor covering.

Founded in 1889

New York, New York, USA

501-1000 employees

http://fschumacher.com

H1B Sponsorship

F. Schumacher & Co. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2022 (3)

2021 (8)