Priceline · 1 day ago
BPO Sales Operations Manager
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $95K/yr
5+ years expPriceline is seeking an experienced leader to manage global BPO sales programs. The successful candidate will oversee sales performance operations across offshore contact center locations, ensuring alignment with Priceline's sales strategy and driving continuous improvement.
CollaborationE-CommerceLeisureMobileTicketingTransportationTravel
Responsibilities
Oversee daily sales performance operations across offshore contact center locations
Ensure consistent execution of sales performance strategies across partner relationships and regions
Communicate and drive sales performance goals in partnership with vendor teams
Lead vendor performance management for sales programs: set targets, review pipelines, coach vendor leadership, and implement conversion playbooks
Use data insights to influence vendor actions, translate findings into clear directives, and track impact
Evaluate and analyze performance reports (hourly, daily, weekly, monthly) to identify key drivers and direct corrective actions with vendors
Conduct root cause analysis for sales and quality trends, developing and owning action plans with vendor leaders
Monitor sales performance, implement conversion improvement plans, and create proactive strategies to achieve sales targets
Build collaborative working relationships with cross-functional peers to maintain operational expertise
Coordinate quarterly and annual business reviews (QBRs and ABRs), enhancing templates to align with sales performance goals
Collaborate on the design and testing of new sales promotions and affiliate programs
Stay current on industry trends and emerging technologies, including AI initiatives, to adapt strategies and maintain operational excellence
Qualification
Required
5+ years of experience leading sales-focused BPO/contact center programs, including 3+ years managing vendor performance across global locations
Demonstrated success in driving conversion and revenue by leading vendor teams, not just individual sales
Strong analytical skills with the ability to use performance data to coach vendors, identify opportunities, and implement improvement plans
Note: This is a sales operations leadership role focused on vendor management. It is not solely a project management or analytics position
Travel up to 40% domestically and internationally to vendor sites, business reviews, or industry-related events as required
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Tableau, Jira, Service Desk, and Google Workspace tools (Drive, Gmail, Sheets, Slides, Docs)
Strong organizational, communication, and relationship-building skills
Ability to thrive in fast-paced, deadline-driven environments
Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust
The Right Results, the Right Way is not just a motto at Priceline — it's a way of life. Unquestionable integrity and ethics are essential
Preferred
Experience with Project Management or Six Sigma methodologies is a plus
Knowledge of emerging trends in sales within the travel industry is advantageous
Benefits
Annual bonus
Equity grant
Company
Priceline
Priceline is a travel-related deal search technology that enables travelers to find travel and lodging deals and discounts. It is a sub-organization of Booking Holdings.
1001-5000 employees
H1B Sponsorship
Priceline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (24)
2023 (19)
2022 (32)
2021 (42)
2020 (32)
Funding
Current Stage
Public CompanyTotal Funding
$77.34M1999-03-30IPO
1998-12-01Series B· $55.35M
1998-07-31Series A· $20M
Leadership Team
Brett Keller
CEO
Sejal Amin
Chief Technology Officer
Recent News
2025-12-30
2025-11-27
Company data provided by crunchbase