R.D. Offutt Company ยท 6 days ago
Community Manager
Fargo, ND
Full-time
Onsite
Entry, Mid Level
2+ years expR.D. Offutt Company is seeking a Community Manager for The Bridges, a housing community designed for college students. The role involves overseeing daily operations, managing financial functions, and ensuring resident satisfaction through effective leadership and property management.
Executive Office
No H1B
Responsibilities
The Community Manager is responsible for overseeing the everyday operations, and financial functions of the housing community which includes resident relations, financial operations, and property management
Create and implement a specific property marketing strategy that drives a pipeline of new residents, supports the facilities brand marketing strategy at the property level and increases resident retention put in place by annual marketing plan
Develop and implement resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.)
Ability to operate, utilize and work with Yardi Voyager and equivalent software
Responsible for the management and associated follow-up actions of feedback provided through the J Turner survey program
Responsible for posting all payments and income received accurately, timely and efficiently
Overseeing Assistant Manager for daily processing and reconciling of all account receivables
Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact and filing evictions
Responsible for overseeing and managing the overall financial property budget in order to meet budgeted revenues, expenses, and net operating income
Maximize net collected rent (NCR)
Assisting with posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable
Responsible for all end of the month closing procedures and reporting
Maintain accurate and organized records; auditing resident files to ensure accurate records
Oversite with team member in walking units and posting all move-out charges, statements and security deposit refunds
Oversee all vendor contracts and expenses are in line with signed contracts, along with timely processing payments
Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases and reporting systems are accurate and up to date
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Responsible for overall cleanliness and safety of property interiors and exteriors
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Ensure maintenance work orders are done accurately, safely and in a timely manner
Hire, develop, and lead property team members to perform at their best with a focus on transforming the lives of those we serve
Promote harmony and quality job performance of staff through support and effective leadership
Ensure effectiveness and development of staff through ongoing training, coaching, counseling, and guidance
Understand, engage and lead team member participation in required trainings and processes aligned to specific roles and any required trainings within the defined timelines
Cultivate a culture of diversity and inclusion for our residents and team members by: Ensuring compliance with all Fair Housing and EPA laws and regulations as well as government programs
Know and call team members and residents by name
Participate and maintain active membership in community initiatives and organizations
Be a self-starter; ability to work independently as well as with other personnel and management
Represent self and company in a professional and positive manner
Attend required company meetings and training and participate in constructive discussion
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
Conduct self in the presence of customers and community so as to present a professional image of the company
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Perform all other duties as assigned by management in a professional and efficient manner
Qualification
Required
Previous leasing/sales or hospitality experience that demonstrates a strong sales aptitude with confidence and drive to close
Ability to operate common office equipment and basic computer skills
Previous experience overseeing financial and/or back-end operations for a team or teams within a service industry business
Strong understanding and experience in managing and analyzing financial statements and budgets
A motivated, well-organized, and self-directed individual who is also able to motivate and guide others
Ability to multi-task, prioritize responsibilities, manage time, as well as possess an orientation toward details
Strong interpersonal and communication skills with the ability to relate and address issues with a diverse group of people
Strong analytical, problem-solving, and critical thinking skills
Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and team member safety
Exceptional communication skills, verbal and written
Ability to effectively prioritize and execute tasks in a fast-paced environment
Candidate must have valid work authorization and be able to work in the U.S. without company sponsorship
Preferred
Four-year degree in business or related subject preferred; or two to four years related experience and/or training; or equivalent combination of education and experience
Prior property management experience in multi-family or student leasing environment preferred
Company
R.D. Offutt Company
R.D Offutt Company is a family-owned and operated company based in Fargo, ND comprised of business entities in agriculture and construction equipment, farming, real estate and development, and food processing.
Founded in 1964Fargo, North Dakota, US
1001-5000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase