Apply on Employer Site

Bally’s Corporation · 3 months ago

Officer - Customer Service - Full Time

Tiverton, RI

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Bally’s Corporation is a global casino-entertainment company with a diverse portfolio including casinos and interactive gaming platforms. They are seeking a Customer Service Officer to assist guests and maintain a safe environment for both guests and employees, while also responding to emergencies and monitoring security throughout the facility.

CasinoGamblingHospitalityOnline GamesResorts

Responsibilities

Strategically assigned throughout the facility to deter incidents and remain accessible to guests

Assist guests by providing information and services or directing guests to the appropriate source for assistance

Provide security for special events, fights, parties, employee events, and tournaments

Act quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, and arrests

Observe and report any hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees

Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption

Monitor the physical access control for the facility verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (DBR) and Rhode Island Lottery (RILOT)

When appropriate, detain and restrain persons that have or are about to commit a crime or present danger

When appropriate, eject persons who are in violation of company policies and/or procedures

Any other duties that are reasonably assigned by management

Qualification

Security experiencePublic safetySurveillance skillsProfessional guest interactionServe Safe CertifiedRhode Island Pistol PermitDiploma

Required

Previous work experience as a security officer or guard

Knowledge of legal guidelines for area security and public safety

Excellent surveillance and observation skills

Able to interact professionally with guests

High School diploma is required

Serve Safe Certified

Must be able to be licensed by the Rhode Island Department of Business Regulations, as well as be able to complete a background check performed by them

Rhode Island Pistol Permit

Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop

Constantly use manual dexterity, following directions, adhere to detail

Frequently use eye/hand coordination