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Smithers - Market Intelligence Services · 4 months ago

Operations Support Coordinator - ISS

Akron, OH

Full-time

Hybrid

Entry Level

2+ years exp

Smithers is a company specializing in market intelligence services, and they are seeking an Operations Support Coordinator to manage audit activities and support clients. The role involves overseeing scheduling, data management, and ensuring high-quality outcomes for audits.

Information Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support auditors by preparing and distributing required documentation for audits

Verify audit packages for accuracy, completeness, and compliance with requirements

Compile accreditation packages for new and renewal clients; issue certificates

Schedule new client audits in accordance with industry standards and company procedures

Confirm audit schedules and maintain compliance with established procedures

Track and manage non-conformance reports, including correspondence and follow-up

Distribute Auditor Performance Evaluation forms; record and respond to client feedback

Process auditor reassignments as needed

Maintain and update internal and external databases

Prepare timely quotes for new business and provide budgetary quotes upon request

Respond to client inquiries professionally and promptly

Prepare, upload, and conduct monthly audits of CMMC assessments in eMASS (DoD system)

Maintain accurate records through scanning, filing, retrieval, storage, and secure destruction

Provide backup support for front desk/reception and Operations Assistant functions as needed

Perform special projects and additional assignments as directed by management

Must be able to successfully pass a U.S. Department of Defense background investigation

Qualification

Professional schedulingRecords managementData managementInterpersonal skillsTeam-oriented

Required

High school diploma and two to three years of administrative experience, or an equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position

Experience with professional scheduling (e.g., coordinating appointments, managing calendars, or scheduling services) strongly preferred

Friendly, courteous telephone manners and strong interpersonal skills, with the ability to interact effectively with clients, staff, and field personnel

Team-oriented with a demonstrated ability to work collaboratively to achieve goals

Must be able to successfully pass a U.S. Department of Defense background investigation