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Generator Supercenter · 4 months ago

Office Administrative Manager

Texarkana, AR 71854

Full-time

Onsite

Mid Level

$45K/yr - $55K/yr

Generator Supercenter is the number #1 Generac dealer in North America, providing high-quality generator solutions. They are seeking an Office Administrative Manager to oversee daily operations, manage service schedules, coordinate electricians, and ensure excellent customer service and project completion.

ElectronicsRetail

Responsibilities

Schedule service visits using route optimization tools to maximize efficiency

Assign and dispatch electricians for residential service calls and generator repairs

Schedule the installation of generators, start to finish

Pull permits & schedule inspections as needed

Manage communications between other stores for assistance

Answer inbound calls and assist customers with inquiries

Managing & collecting on open invoices

Set up and manage automatic billing cycles for service contract customers

Handle customer escalations and provide effective resolutions

Organize and track service parts and materials to ensure availability

Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations

Participate in team meetings, offering insights and reports directly to corporate leadership

Interview potential employees for store locations

Set opening and closing schedules for the store

Track projects from sales through completion, ensuring all deadlines are met

Collect payments due upon project completion

Qualification

Office administrationScheduling softwareService coordinationCustomer serviceProblem-solvingMulti-taskingGeneratorsCommunication skillsTeam managementProject management