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STAR Financial Bank · 8 hours ago

BRANCH MANAGER - MARION

Marion, IN

Full-time

Onsite

Mid, Senior Level

STAR Financial Bank is an Indiana-based community bank known for its commitment to delivering quality service and personalized banking solutions. The Branch Manager is responsible for overseeing daily operations, managing staff, and ensuring compliance while also promoting new business initiatives and fostering customer relationships.

Banking

Work & Life Balance

Responsibilities

Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures

Ensures that operating procedures are followed

Maintains and updates knowledge relating to changes in Bank products, services and procedures

Provides guidance and coaching to staff related to sales and operational performance expectations, problems, exceptions and adjustments

Ensures that all employees are adequately trained and cross-trained in appropriate functions

Manages and coaches the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals, and recommending merit increases

Generates new business to assist in meeting or exceeding sales, growth and profitability goals

Generates, completes, and closes consumer loans

May be required to serve as the Retail Lending Specialist for a defined market area by reviewing all market loan requests, denials/approvals, and serving as a coach and mentor to identify additional lending opportunities to defined market retail lenders

Responsible for promoting and supporting the Customer Solutions Center and other delivery channels

Serves as back up for Personal Banker I/II duties and/or phone customer sales inquires

Ensures that branch staff effectively matches customer’s needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship

Responsible for the orientation/mentoring of new team members

Serves as liaison to the Service Center and Branch Administration department

Confers with appropriate departments to resolve issues

Qualification

Inside sales experienceCustomer service skillsTechnical abilityMicrosoft Office SuiteOral communicationWritten communicationAttention to detailOrganizational skillsConfidentiality

Required

Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures

Ensures that operating procedures are followed

Maintains and updates knowledge relating to changes in Bank products, services and procedures

Provides guidance and coaching to staff related to sales and operational performance expectations, problems, exceptions and adjustments

Ensures that all employees are adequately trained and cross-trained in appropriate functions

Generates new business to assist in meeting or exceeding sales, growth and profitability goals

Generates, completes, and closes consumer loans

Responsible for promoting and supporting the Customer Solutions Center and other delivery channels

Serves as back up for Personal Banker I/II duties and/or phone customer sales inquiries

Ensures that branch staff effectively matches customer's needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship

Responsible for the orientation/mentoring of new team members

Serves as liaison to the Service Center and Branch Administration department

Confers with appropriate departments to resolve issues

Proven results in an inside sales capacity

Ability to provide superior customer service through face to face and phone conversations

Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology

Ability to turn a low production office into a high production office

Excellent oral and written communication skills

Strong attention to detail

Strong organizational and follow-up skills

Ability to prioritize workload and meet required deadlines

Ability to maintain a high level of confidentiality in every aspect of this position

Intermediate computer skills, including Microsoft Office Suite products