Chase · 4 months ago
Payments Commercial Card Fraud Product Director - Executive Director
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Director/Executive
$180K/yr - $285K/yr
8+ years expChase is a leading financial services firm, and they are seeking a Product Director in Commercial Card to drive innovation in fraud prevention and detection products. This role involves defining the vision and strategy for product development, collaborating with cross-functional teams, and ensuring that customer needs are met through effective product solutions.
BankingFinancial Services
Responsibilities
Define the vision, strategy and roadmap specifically for fraud prevention and detection products by collaborating with software engineering, data science and operations to build and implement scalable solutions that balance risk reduction with a client-centric user-experience
Define product requirements, prioritize features based on business value, integrate third-party tools and tracking KPIs like detection accuracy and false positive rates to continuously improve the product
Develop and execute a comprehensive multi-year roadmap for fraud detection, prevention and case management tools, prioritizing features and improvements based on fraud risk reduction, business value and positive customer experience
Translate complex fraud use cases and customer needs into clear product requirements, workflows and success metrics
Evaluate and integrate third-party fraud-tool vendors, build custom in-house tools and stay current on emerging fraud trends and technologies
Develop deep domain expertise in customer workflows, empathize with customer pain points and business risks, and champion customer need within the organization
Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Own product performance and is accountable for investing in enhancements to achieve business objectives
Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation
Qualification
Required
Deep knowledge of fraud methodologies, bad actor tactics, and countermeasure technologies within the commercial card domain and industry
Strong analytical and interpretive skills to solve complex problems and design innovative solutions
Strong business acumen that enables focus on the delivery of game-changing outcomes through strategic planning and execution excellence
An obsessive focus on understanding and addressing the needs of both internal and external customers
8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Preferred
Recognized thought leader within a related field
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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