Universal Orlando Resort · 3 days ago
Director, Operations Research & Data Science
Orlando, FL
Full-time
Onsite
Director/Executive
10+ years expUniversal Orlando Resort is seeking a Director of Operations Research & Data Science to lead the labor optimization forecasting and optimization team. This role involves developing and implementing advanced analytical methodologies and technologies to improve labor planning and scheduling processes.
Entertainment
Responsibilities
Lead a team of Data Scientists and Data Science Engineers, while also individually participating in formulating and applying advanced analytical approaches for developing workforce planning, forecasting, operations research, and optimization models across all divisions and parks. Identify, prioritize, and lead and manage efforts to implement advanced model development and optimization techniques across various team verticals and parks. Ensure that all developed code is documented for scalability and future reference, and that it meets UDX requirements. Direct multiple, concurrent complex projects, document progress, and provide regular status updates to executive management
Research new operations research and optimization methodologies to improve accuracy and generate incremental business gains in EBITDA, TSAT, or GSAT metrics. Develop strategies to effectively utilize Operations Research tools and processes, integrating enhancements into long-term roadmaps and plans. Anticipate and communicate changes in the workforce planning and labor optimization landscape to the labor transformation team, ensuring the Workforce Analytics System evolves to address these changes. Partner with the labor transformation team in developing new functionalities needed to support new strategies by providing leadership in one or more of the following areas: full life cycle of iterative big data exploration (including algorithm development and data cleansing), algorithm and system testing, or insight generation/visualization
Establish key performance tracking metrics and monitor ongoing forecasting performance to improve accuracy rates annually. Validate and optimize workforce planning models, process assumptions, and settings on an ongoing basis. Add, test, and adjust new model enhancements to improve the accuracy of recommendations. Communicate results to executive stakeholders and business partners, incorporating feedback to improve performance
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Bachelor's and Master's degree in Industrial Engineering, Operations Research, Management Science, Mathematics, Statistics or equivalent is required
10+ years of experience in the field of operations research, optimization, Data Science
7+ years of using Python and SQL minimizing data usage when creating large scripts and in accordance with company policy, clean and aggregate large data sets, and applies data to drive operational insights
Experience in machine learning forecasting algorithms and expertise in advanced analytics required
Track record of automating and optimizing processes in tight collaboration with operators and BAIE teams to drive efficiency
Preferred
Ph.D. degree is preferred
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase