Harvey · 1 day ago
Mid Market Customer Success Manager
United States
Full-time
Remote
Mid Level
$125K/yr - $145K/yrHarvey is transforming how legal and professional services operate through innovative AI solutions. As a Customer Success Manager, you will guide clients in adopting and maximizing the value of Harvey's technology, ensuring a seamless integration into their workflows and driving customer satisfaction.
Artificial Intelligence (AI)Information TechnologyLegalLegal Tech
Responsibilities
Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions
Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product
Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience
Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy
Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI
Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations
Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities
Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services
Qualification
Required
Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality
Preferred
Experience with Salesforce and Catalyst
Benefits
A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth, learning, and development.
Company
Harvey
Harvey provides AI-driven tools to assist legal professionals with research, document review, and contract analysis.
Founded in 2022
501-1000 employees
H1B Sponsorship
Harvey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (6)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
Andreessen HorowitzEQT GrowthSequoia Capital
2025-10-30Series F· $160M
2025-10-06Series E· $59M
2025-06-23Series E· $300M
Leadership Team
Winston Weinberg
CEO & Co-Founder
Gabe Pereyra
President & Co-Founder
Recent News
Indian Express
2025-12-31
2025-12-25
Company data provided by crunchbase