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Alorica · 6 hours ago

Customer Service Representative

Hialeah, FL

Full-time

Onsite

Entry Level

$15/hr - $15/hr

1+ years exp

Alorica is a global leader in customer service, offering a range of career opportunities. As a Customer Service Representative, you will address customer concerns, provide support, and resolve issues for clients.

Call CenterCustomer ServiceMarketingOutsourcingTechnical Support

Responsibilities

Respond to a wide range of customer inquiries, providing support for products, services, and issue resolution

Utilize internal systems to process transactions, troubleshoot issues, and deliver tailored solutions

Stay current on company offerings to recommend appropriate products, services, and promotions

Handle escalations from executive offices, regulatory agencies, and social media as directed

Demonstrate strong knowledge of billing, technical support, and product features to resolve concerns

Protect customer data and company assets while maintaining a clean, professional work environment

Collaborate across departments and communicate clearly to ensure timely, effective issue resolution

Qualification

Customer service experienceComputer navigational skillsMicrosoft OfficeListening skillsProfessionalismCustomer orientationOral communicationWritten communication