Global Client Services Supervisor jobs in United States
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Konica Minolta Business Solutions Canada · 4 months ago

Global Client Services Supervisor

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Konica Minolta Business Solutions Canada is currently seeking a Global Client Service Supervisor to lead and develop a high-performance team. The role involves coaching staff, monitoring performance, and ensuring exceptional customer service while adhering to company policies.

Consumer ElectronicsRetailSoftware

Responsibilities

Foster a high performance environment where staff can excel and provide our customers with an outstanding experience
Create and apply action plans to improve performance and monitor to resolution including corrective action if necessary
Monitor performance statistics for individuals and identify areas of opportunity
Participate in Quality Assurance calibration sessions and staff quality reviews
Assist staff with questions or concerns; show genuine support and recognition of good performance
Review and monitor attendance; time sheet review and approval
Engage with manager to discuss team progress and/or concerns
Write and conduct approved performance appraisals; conduct mentoring sessions with staff to discuss job performance
Handle escalated calls from internal/external customers researching and resolving the escalated issues
Works with hiring manager to interview potential candidates; ensure proper coverage for business needs
Participates in learning opportunities and stays current on internal and external certifications
Complete projects and tasks as assigned by management

Qualification

People managementCall center systems knowledgeCustomer service skillsBasic troubleshootingVerbal communicationWritten communicationTime managementMicrosoft OfficeInterpersonal skillsProblem solvingDetail orientedFast paced environment

Required

High school or equivalent, BS or BA preferred
3-4 years in people management and industry area knowledge
Excellent verbal and written communication skills
Knowledge of systems and applications used to support a call center environment
Good customer service and interpersonal skills
Excellent time management skills
Basic troubleshooting skills
Ability to problem solve with minimal assistance
Computer skills- Microsoft Office, Word, Excel, PowerPoint
Detail Oriented
Ability to work in a fast paced environment
Occasional travel as requested

Company

Konica Minolta Business Solutions Canada

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Everyday, Konica Minolta’s more than 41,000 employees across the globe work to enable their clients, coworkers and partners to succeed in reaching their maximum potential.
location
Mississauga, Ontario, CAN
people-size501-1000 employees
web-link
https://konicaminolta.ca

Funding

Current Stage
Late Stage

Recent News

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2025-10-02
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2024-12-10
Company data provided by crunchbase