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Iron Mountain · 3 months ago

Lead Critical Facility Specialist (5:30am-4:00pm)(Wednesday-Saturday)

US | AZ | Phoenix | 615 North 48th St

Full-time

Onsite

Senior Level

3+ years exp

Iron Mountain is a leader in records and information management, providing solutions across various domains including data centers. The Critical Facilities Lead Technician will provide technical and facility support in a data center environment, ensuring the maintenance and oversight of critical systems while leading multiple teams on projects.

Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware

H1B Sponsor Likely

Responsibilities

Is the first escalation point of contact for the Critical Facilities team and our customers

Acts as liaison between the critical facilities team and management

Provides formal and informal training to the team throughout the course of each day

Provides administrative support for Ops management including staff scheduling, ticket queues, maintaining inventory levels, supplies, PPE, and other duties as assigned

Reporting for compliance audits

Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work

Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels

Partner with the Service Delivery and/or Network team during incidents

Perform maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility

Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Create tickets and assign work tickets to team members

Train team on best practice, ensuring work is performed accurately and in accordance with IM’s safety standard, supporting management with assigning work tasks

Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation. Pull readings for monthly billing

Remain informed and up-to-date on the policies and procedures in the ServiceNow knowledge base

This position is customer facing and will require contact in-person and via telephone & email

Qualification

Critical operations experienceData center experienceProject managementEffective communicationAttention to detailMulti-taskingOrganization & prioritizationCustomer service mentalityDedication & desire to learn

Required

3-5 years experience in a critical operations environment and/or data center experience preferred, but not required

Effective communicator - clearly convey messages & requirements to inform our customers effectively, share messages between team members. Effective communication is knowing what to convey and how to convey that information

Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day

Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven

Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time

Dedication & desire to learn - we would like you to grow your career within Iron Mountain

Customer service mentality - we are customer obsessed

The ability to obtain security clearance via government or other agency background check may be required for customer support

Preferred

Experience running projects or supervising people is preferred

Benefits

401(k), Employee Stock Purchase Plan

Medical, Dental and Vision benefits - Day One

Employee Assistance Program

Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay

Professional Development and Training

Referral program

Company

Iron Mountain

Glassdoor3.6

Iron Mountain offers storage, asset lifecycle management and information management services to companies.

Founded in 1951

Boston, Massachusetts, USA

10001+ employees

http://www.ironmountain.com

H1B Sponsorship

Iron Mountain has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)