One Hour Heating & Air Conditioning · 4 months ago
Service Manager
Wilmington, DE 19804
Full-time
Onsite
Mid Level
$79K/yr - $79K/yrOne Hour Heating & Air Conditioning is a Residential HVAC company specializing in Maintenance, Repair, and Replacement. They are seeking a Service Manager to lead the service team, drive performance, and ensure exceptional customer satisfaction while supporting technicians in delivering high-quality service.
Consumer Services
Responsibilities
Lead, mentor, and develop a team of HVAC service technicians
Oversee daily service operations, scheduling, and quality control
Ensure all work meets company standards for safety, professionalism, and customer satisfaction
Monitor KPIs (average ticket, revenue per tech, club membership sales, closing percentage)
Coach and train underperforming team members, recognize high performers, and maintain a winning culture
Provide technical guidance, field support, and hands-on leadership
Partner with the General Manager to meet revenue and profitability goals
Qualification
Required
Proven HVAC industry experience (technician, field supervisor, or management)
Strong leadership and coaching skills
Excellent communication and organizational skills
A passion for training, motivating, and developing others
EPA certification (required)
Lead, mentor, and develop a team of HVAC service technicians
Oversee daily service operations, scheduling, and quality control
Ensure all work meets company standards for safety, professionalism, and customer satisfaction
Monitor KPIs (average ticket, revenue per tech, club membership sales, closing percentage)
Coach and train underperforming team members, recognize high performers, and maintain a winning culture
Provide technical guidance, field support, and hands-on leadership
Partner with the General Manager to meet revenue and profitability goals
Preferred
NATE or additional certifications (preferred)
Benefits
401(k) matching
Health insurance
Competitive salary
Health, dental, and vision insurance.
Paid time off & holidays.
401(k) retirement plan. + company matches up to 4%
Ongoing leadership and technical training.
Company
One Hour Heating & Air Conditioning
When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase