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JMark Services, Inc. · 3 months ago

IT Service Management (ITSM) Specialist (I & II Levels)

Suffolk, VA

Full-time

Onsite

Entry, Mid Level

3+ years exp

JMark Services, Inc. is focused on transforming IT service management for the Navy and the Department of Defense. As an IT Service Management (ITSM) Specialist, you will shape enterprise IT services, establish standardized approaches, and collaborate with stakeholders to promote efficiency and governance across complex IT environments.

EducationNational SecurityProfessional ServicesTraining

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Establish enterprise-wide approaches to IT service management to promote standardization, efficiency, and governance across the Navy Enterprise

Collaborate with the Navy ITSM Office (ITSMO) and DoD-level stakeholders to develop, refine, and promote enterprise policies and standards

Define and update ITSM process architecture standards, service quality benchmarks, and performance metrics to support acquisition and operational integration efforts

Drive alignment with the DoD Enterprise Services Management Framework (DESMF)

Collaborate across the Department of the Navy (DON) and DoD on ITSM initiatives to ensure policies, governance, and best practices are consistently applied

Serve as a subject matter expert in ITIL-based service strategy and operations

Qualification

ITIL v3 FoundationsITIL Intermediate certificationsDoD Enterprise Services Management FrameworkInformation SystemsPolicy influenceService quality benchmarksCollaboration

Required

Active Secret clearance required

Bachelor of Science degree in Information Systems, Engineering, or related discipline

ITSM Specialist I: Minimum of 3 years applying ITSM disciplines to organizational business practices

ITSM Specialist II: Minimum of 5 years of professional ITSM experience, including demonstrated expertise with the DoD Enterprise Services Management Framework (DESMF)

ITSM Specialist I: ITIL v3 (or later) Foundations certification

ITSM Specialist II: ITIL v3 (or later) Foundations plus ITIL v3 (or later) Intermediate certifications in Service Operations and Service Strategy