AHU Technologies Recruitment · 5 months ago
Svc Desk Tech Level 3
Washington , DC 20009
Full-time
Hybrid
Mid, Senior Level
$43/hr - $43/hr
5+ years expAHU Technologies INC. is an IT consulting and permanent staffing firm that meets the evolving IT service needs of leading corporations in the United States. They are seeking an IT Asset Management Service Desk Technician to provide technical support and manage IT assets for customers experiencing computer issues.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Respond to ITAM service requests and incidents reported by customers via phone, email, or web portal. Ensure all information is accurately entered into the ticketing system and that assigned tickets are tracked and managed to resolution within defined service level agreements
Do onsite customer desktop setup
Work with Information Technology Asset Disposal to remove old equipment and ensure that all equipment has been disposed of according to EPA guidelines
Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets
Manage and track the organization's IT assets, including maintenance, inventory, and lifecycle management
Provide training and guidance to users on the proper use and care of IT assets
Qualification
Required
At least five (5) years of experience in providing desktop setup support
At least five (5) years of experience in setting up and deploying Windows based laptops, printers, and desktop assets
At least five (5) years of experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix
Preferred
Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix
Benefits
Flexible work from home options available.
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase