Lids · 14 hours ago
Communications Specialist
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expLids Sports Group is the largest licensed sports retailer in North America, and they are seeking a Communications Specialist to ensure clear and consistent messaging from corporate leadership to store-level teams. This role supports communication strategies that drive operational alignment and employee engagement across all retail locations.
ApparelFashionLifestyleRetailSports
Responsibilities
Craft clear, concise, and brand-aligned messages from corporate leadership to store-level employees
Translate executive initiatives into actionable, easy-to-understand communications for frontline teams
Use standardized templates and distribution lists to send mass communications to stores, DSMs, and regional leaders
Develop and distribute internal memos, newsletters, and updates to ensure consistent messaging across all retail locations
Maintain communication calendars and ensure timely delivery of key messages, especially around promotions, policy changes, and operational updates
Partner with operations, HR, marketing, and training teams to align messaging and ensure consistency across departments
Act as a liaison between the field and corporate office, gathering feedback and adjusting communication strategies accordingly
Collaborate closely with the internal French translator to ensure all communications meet Quebec language standards and are communicated in a timely manner
Draft and edit content for internal platforms, including SOPs, training materials, and leadership updates
Ensure tone, clarity, and accuracy in all written communications
Provide guidance on how to communicate sensitive or urgent issues (e.g., system outages, recalls, policy enforcement)
Support store leaders in delivering consistent messaging to their teams
Collect and analyze feedback from the field to improve communication effectiveness
Track open rates, engagement, and task completion metrics to measure communication impact
Support and adhere to all company policies, procedures, and guidelines
Ability to work varying days and hours, based on business needs
Perform other duties and projects as assigned
Qualification
Required
Associate degree in business or related field, plus two years relevant experience or equivalent combination of education and experience
Proven ability to perform both independently with minimal supervision, as well as be a collaborative team player
Strong written and verbal communication skills
Proficiency in Microsoft Suite and communication platforms (e.g., Teams, Outlook)
Ability to manage multiple projects in a fast-paced environment
Experience in retail operations or field communications is highly valued
Strong interpersonal skills
Ability to thrive in a fast-paced work environment
Ability to operate a computer, as well as maneuver relative software programs
Sitting required for up to 100% of the daily work schedule
Viewing a computer screen and working on a keyboard for up to 100% of the daily work schedule
Ability and willingness to travel overnight for training and/or business meetings
Preferred
A degree in Communications is an asset
Company
Lids
Lids is a mall-based retailer of sports headwear, apparel, accessories, and novelties.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2004-02-18Acquired
Leadership Team
Nick Corthier
Executive Vice President, Head of Store Operations
Recent News
2025-12-24
2025-11-07
Retail Dive
2025-11-04
Company data provided by crunchbase