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GI Alliance · 1 day ago

Front Desk Coordinator - Urology

Glendale, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

GI Alliance is a healthcare organization, and they are seeking a Front Desk Coordinator for their Urology department. The role involves greeting patients, managing appointments, and ensuring a smooth flow of communication between patients and medical staff.

Health CareMedical

Responsibilities

Greet callers and in-office patients warmly and provide courteous service

Understand the responsibility of serving as the first point of contact for patients at our practice

Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information

Answers calls within three-four rings

When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately

Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider

Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time

Able to accurately schedule appointments based on clinic and practice guidelines and specifications

Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns

Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems

Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested)

Address patient concerns efficiently and effectively

Uses customer service principles and techniques to deal with patients calmly and pleasantly

Other clerical duties as assigned by the office manager/administrator

Some travel required between multiple locations

Qualification

EMR system proficiencyMedical office experienceMulti-line phone systemOrganizational skillsCustomer serviceInterpersonal skillsProblem-solving skillsTime managementTeamworkCommunication skills

Required

High school diploma or GED

Two-three years of medical office experience

Skill in communicating effectively with patients or providers about scheduling preferences

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects

Ability to analyze situations and respond appropriately

Ability to use a multi-line phone system, including transferring calls

Ability to speak clearly and concisely to be heard by callers and patients

Excellent organizational and time management skills

Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction

Always maintain a professional and positive attitude

Common computer skills

Demonstrate teamwork and support for fellow care team members; can be flexible when necessary