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Calderys · 3 months ago

Application & Technical Support Specialist III

2000 Park Lane Drive, Pittsburgh, PA, 15275, US

Full-time

Onsite

Mid Level

4+ years exp

Calderys is seeking an Application and Technical Support Specialist III to join their Marketing team. This role involves promoting HarbisonWalker International refractory products, providing technical support, and developing market growth strategies to enhance customer relationships.

Industrial Manufacturing

Responsibilities

Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments

Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need

Developing business cases for new product development; creating, executing and tracking new product launch plans

Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars

Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives

Assisting in product rationalization, product portfolio modifications and shape standardization

Qualification

Refractory technical marketingAnalytical skillsProject managementMicrosoft Office SuiteCommunication skillsTeamworkStrategic thinkingProblem solving

Required

The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales

Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field

Requires knowledge of refractory products, installation methods, construction skills and customer applications

Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise

Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization

Requires the ability to work effectively in a team environment

Requires strong analytical, strategic thinking and business problem solving skills

Requires project management skills and the ability to coordinate multi-department projects