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Lutheran Services Carolinas · 3 months ago

DISASTER SERVICES PROGRAM MANAGER

United States

Full-time

Remote

Entry, Mid Level

$27/hr - $27/hr

1+ years exp

Lutheran Services Carolinas is seeking a Disaster Services Program Manager to oversee a team of disaster case managers in Western North Carolina. The role involves managing disaster case management programs, providing training and supervision to staff, and ensuring quality standards in service delivery.

FamilyHealth CareHome ServicesNon Profit

Responsibilities

Responsible for the day to day management and implementation of disaster case management program including reporting, outreach and staff supervision

Provides training and supervision to staff

Assists in decision making regarding urgency of cases and make recommendations regarding appropriate action

Reviews and approves entitlement relief requests for clients

Meets individually with each case manager at least bi-weekly and provides technical support and mentoring

Deliver direct services to clients on complex cases and as otherwise needed

Ensure that comprehensive case files, records, charts and other documents are maintained in all case records, Coordinated Assistance Network (CAN) database and EMR database

Conduct (at least) monthly file reviews to ensure services are being properly delivered

Maintains updated information on community resources available to clients

Works with the Program Manager to identify disaster survivor trends, gaps in service, training needs and necessary outreach

Attends inter-office and outside agency meetings as appropriate

Completes all required statistical and fiscal reports in a timely manner

Other duties as assigned

Qualification

Disaster recovery operationsCase management practicesLeadership abilitiesSocial service systemsMicrosoft Office proficiencyInterpersonal skillsTime-management skillsCommunication skillsOrganizational skills