CuraLinc Healthcare · 4 months ago
Clinical Team Leader
United States
Full-time
Remote
Senior Level
5+ years expCuraLinc Healthcare is seeking a Clinical Team Leader for a full-time role. This position is responsible for providing guidance, support, and consultation to Care Advocates as well as support to the Clinical Management Team, while also providing telephonic assessment, case management, and guidance to participants utilizing the program.
ConsultingHealth CareMental HealthWellness
Responsibilities
Provide Support to Clinical Management in Day-to-Day Operations of EAP Call Center including Queue Management, Productivity, Quality of Service Delivery, Documentation and Staff Scheduling
Provide Guidance, Support, Consultation and Coaching to Care Advocates
Collaborate with Clinical Management and Client Services Team in Responding to Complicated Service Inquiries
Assist with Quality Assurance Including Call Monitoring, Documentation Review and Case Audits
Communicate with Plan Sponsors Regarding Delivery of EAP/MHSA Services
Assist with Training and Development of New Care Advocates and Deliver Continuous Trainings on the Implementations of New Services, Products and Accounts
Provide Support with Service Delivery Including Assessment, Consultation and Referral Services to Employees/Members of EAP/MHSA Clients through Telephone and Other Access Points
Perform Timely Follow-up with Member/Plan Sponsors and Providers to Coordinate Resource Allocation and Determine the Impact of EAP Services
Maintain Accurate and Complete Records in Compliance with HIPAA and Ethical Guidelines
Qualification
Required
Master's or Doctorate Degree in a Mental Health Discipline (e.g. - Social Work, Counseling, Marriage and Family Therapy)
Minimum Five (5) Years of Post-Graduate Clinical Experience
Independent Clinical State License to Practice (e.g. - LCPC, LCSW, LMFT, etc.)
Previous Supervisory/Management Experience including Training, Goal Setting and Performance Improvement or Extensive Experience of Minimum One (1) Year Care Advocate Experience
Excellent Communication, Time Management and Multi-Tasking Skills
Ability to Critically Assess and Resolve Complex Clinical and Service Issues
Fundamental Understanding of the Microsoft Office Suite and Contact Management Systems
Benefits
100% company-paid single tier medical coverage insurance
PTO
401(k) with match
Dental
Vision
Life
Disability insurance
Company
CuraLinc Healthcare
CuraLinc Healthcare is a mental health wellness program that supports employees and students with assistive well-being program services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Lightyear Capital
2024-08-12Private Equity
Leadership Team
David Pawlowski
Chief Operating Officer
Hannah Harnack
Senior Manager of Partner Success
Recent News
MedCity News
2025-09-19
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