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BNY · 4 months ago

Senior Associate, Client Operations

Houston, TX, United States

Full-time

Onsite

Senior Level

5+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Senior Associate for the Client Operations team to resolve complex client issues, provide information on products and services, and lead initiatives to improve client experience.

Financial Services

Responsibilities

Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon

Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed

Provide individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings

Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements

Qualification

Client Service experienceCorporate Trust backgroundCLO/CDO backgroundSOLVAS backgroundFinance/accounting experienceCompliance/reporting experienceReconciliation experienceJudgmentAdvanced problem-solving skills