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Fama Technologies Inc. · 3 months ago

Director of Revenue Operations

United States

Full-time

Remote

Director/Executive

$160K/yr - $180K/yr

7+ years exp

Fama Technologies Inc. is an innovator in online screening that simplifies the hiring process through advanced AI technology. The Revenue Operations Director will lead operational strategies supporting the go-to-market organization, optimizing processes across marketing, sales, and customer success while ensuring data integrity and providing actionable insights.

Artificial Intelligence (AI)Enterprise SoftwareInternetMachine LearningMedia and EntertainmentSocial MediaSoftware

Responsibilities

Process Support - build, implement, and refine processes that align Marketing, Sales, Customer Success, and Partner motions into a single cohesive funnel

Lead & Demand Funnel - optimize the capturing, tracking and scoring of leads and ensure seamless enrichment and routing to sales & partner teams

Pipeline Visibility & Forecasting – create consistent reporting and dashboards to provide accurate pipeline health, conversion rates, and revenue forecasts

Process Design & Enablement – standardize and document the buyer journey stages, entry/exit criteria, and handoffs between teams to ensure consistent execution

Data Integrity & Systems Ownership – maintain CRM and related systems as the single source of truth for funnel data, ensuring data accuracy, hygiene, and integrations across tools

Optimization & Insights – Analyze funnel performance to identify bottlenecks and opportunities, run experiments to improve conversion rates at each stage, and provide actionable insights to marketing, sales, success and partner team leaders

CRM Administration & Optimization – own day-to-day configuration, workflows, automation, and data hygiene within HubSpot (and connected systems) to ensure it supports the revenue team needs

Systems Integration & Tool Governance – manage integrations between CRM, marketing automation, reporting, and finance tools; evaluate and implement new technology as business needs evolve

User Enablement & Support – provide training, documentation, and support to GTM teams to ensure effective adoption and consistent usage of the CRM and related tools

Dashboard & Reporting – build and maintain executive-level and team-level dashboards (pipeline, funnel conversion, retention, usage, revenue) to provide visibility across GTM functions

Performance Analysis – track KPIs across marketing, sales, channel, and customer success; analyze trends, identify issues, and deliver insights to improve performance

Forecasting & Modeling – partner with GTM leaders to develop revenue, pipeline, and usage forecasts, ensuring accuracy and consistency in reporting

Data Quality & Governance – maintain data integrity across CRM and connected systems, ensuring metrics are reliable and definitions are standardized

Ad-hoc Insights – run deep-dive analyses (e.g., cohort analysis, campaign ROI, churn drivers) and present findings to inform strategic decision-making

GTM Alignment – Partner with Marketing, Sales, Partnerships, and Customer Success to ensure processes, data, and reporting are optimized across the customer lifecycle

Strategic Project Support – drive and support cross-functional initiatives (e.g., territory planning, partner enablement) by providing data, process design, and support

Comms & Change Management – be the connective tissue between teams, ensuring visibility, documentation, and smooth adoption of new processes, tools, and policies

Qualification

HubSpot managementRevenue Operations experienceData analysisProcess designForecastingModelingDashboard creationCross-functional collaborationAnalytical mindsetProblem-solvingInterpersonal skillsCommunication skills

Required

7-10 years of experience in Revenue Operations, Sales Operations, or GTM Operations at a B2B tech company

Exceptional candidates will have experience dealing with usage-based business models and channel sales

4-6 years of experience managing cross-functional operational processes, systems, and data for the GTM teams

At least 5+ years in a leadership role

Advanced proficiency with HubSpot and integrations with AI tools, data enrichment, intent solutions, partner enablement, etc

Proven ability to build, implement and measure operational processes across multiple functions for hyper-growth ensuring optimization and sustainability at scale

Advanced skills in data management, reporting and analysis (Excel/Sheets, BI tools, HubSpot reporting) with ability to analyze quickly and prioritize recommendations

Excellent problem-solving skills with the ability to balance strategic thinking & planning along with tactical execution

Experience effectively managing projects with consultants or external vendors

Strong communication and collaboration skills; able to bring team members along during times of change and work across GTM, Product & Finance teams to drive results