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SpaceX · 3 months ago

Sr. Manager, Starlink Enterprise Accounts (Aviation)

Woodinville, WA

Full-time

Onsite

Senior Level

$160K/yr - $205K/yr

7+ years exp

SpaceX is a company focused on developing technologies for human exploration of space. They are seeking a Sr. Manager for their Starlink Enterprise Accounts team in Aviation, responsible for leading a new team to manage enterprise contracts, ensuring customer satisfaction, and driving revenue growth. The role involves project management, customer relationship management, and collaboration with cross-functional teams to deliver services to aviation customers.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Grow and build the Aviation enterprise account management function within Starlink

Hire and lead an exceptional team

Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible

Develop internal goals and metrics/visualizations to measure and communicate success

All aspects of non-technical project management for commercial enterprise accounts

Work with internal and external stakeholders to finalize commercial and government aviation contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally

Ensure that contract deliverables are delivered on time and meeting contract requirements

Take an extreme ownership approach to realizing forecasted revenue on or ahead of schedule

Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks

Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue

Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible

Collect, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business

Retain and grow the value of accounts

Qualification

Aerospace customer experiencePeople managementProject managementCustomer interface skillsNegotiation skillsConflict resolutionTeam buildingStarlink product familiarityCommunication skillsFast-paced environment adaptability

Required

Bachelor's degree

7+ years working with aerospace or government customers to support a technical product/service

5+ years direct people management experience

Preferred

10+ years of experience working with aerospace or government customers

7+ years of direct people management experience

Professional experience working with airlines or in aircraft design/modification

Demonstrated ability to quickly and successfully grow an excellent team and new function, including ability to develop and coach team members

Demonstrated ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere

Demonstrated ability to champion and lead significant projects and business initiatives, including ability to manage in an environment with competing priorities

Exceptional customer interface skills, including excellent written and verbal communication skills and ability to tailor communications appropriately to level (working-level to executive-level)

Excellent negotiation and conflict resolution skills

Familiarity with existing Starlink products, services and customer support systems/processes