Index Exchange · 3 months ago
Partner Development Manager
New York, New York, United States
Full-time
Hybrid
Mid Level
$77K/yr - $125K/yr
3+ years expIndex Exchange is a global advertising supply-side platform that connects media owners with leading brands to maximize content value. They are seeking a Partner Development Manager to drive revenue growth for top-tier publishers through their programmatic exchange, providing exceptional client support and ensuring satisfaction with their self-serve portal, IX Square.
AdvertisingAdvertising PlatformsDigital MediaEnterprise SoftwareInternet
Responsibilities
Act as primary point of contact for IX Square clients, providing comprehensive support throughout the account lifecycle, including onboarding, issue resolution, relationship management, and yield optimization
Monitor the daily health of IX Square accounts, ensuring smooth operations and proactively addressing any issues
Utilize Salesforce and internal systems to efficiently manage and resolve client cases, maintaining accurate and up-to-date account information
Track, resolve, and escalate client issues while effectively communicating updates and managing expectations both internally and externally
Engage in regular cross functional knowledge sharing sessions to exchange strategies and enhance campaign performance optimization
Drive adoption and upsells of IX products by leveraging a deep understanding of client needs and product knowledge, serving as the main point of contact for publisher partners and facilitating client discussions
Develop comprehensive strategies for new publishers and product implementations, ensuring end-to-end success
Identify actionable insights and new revenue opportunities for partners, driving increased revenue and marketplace demand
Qualification
Required
3-5+ years of experience in a client-facing role, with a proven track record of driving revenue growth and client satisfaction
In-depth knowledge of ad tech, including advertising/publisher business models, ad serving, header bidding, media trading, and real-time bidding (RTB)
Strong expertise in customer service and account management, with the ability to prioritize tasks, solve issues, and deliver solutions at scale
Excellent communication skills, both written and verbal, to effectively liaise with stakeholders and manage expectations
Bachelor's Degree from an accredited university, preferably in a business, marketing, communications, or technology-related field
Proficiency in data-driven decision making and the ability to leverage data to drive actionable insights
Experience with CRM systems, such as Salesforce
Self-motivated, proactive, and enthusiastic with a strong attention to detail and a goal-oriented mindset
Benefits
Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program that provides an in-the-moment point of contact and reassurance
One day of volunteer time off per year and a donation-matching program
Bi-weekly town halls and regular community-led team events
Multiple resources and programming to support continuous learning
A workplace that supports a diverse, equitable, and inclusive environment
Company
Index Exchange
Index Exchange is an exchange technology, enabling digital publishers and suppliers to sell ad impressions programmatically and in realtime.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Casale
President & CEO
Mike McNeeley
Senior Vice President, Product
Recent News
2026-01-06
Business Wire
2025-12-09
Company data provided by crunchbase