Apply on Employer Site

Core One · 3 months ago

Senior Business Process Analyst - Defense Travel Administrator

Arlington, VA

Full-time

Onsite

Senior Level, Lead/Staff

14+ years exp

Core One is a team-oriented company dedicated to solving complex national security challenges. They are seeking a Senior Business Process Analyst to provide expert knowledge of the Defense Travel System and support Army staff operations related to travel requests.

ConsultingManagement ConsultingTraining

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Expert knowledge of the Defense Travel System

Working knowledge of reviewing, interpreting, coordinating, and responding to internal control; issues and solutions

Possess an understanding of the Travel Office missions and responsibilities, to fulfill the duties associated win the conduct of the Defense Travel System requests (ODTA level) in support of Army staff operations

Experience in resolving customer service issues for DTS to include Government Travel Card Charge Card related questions

Experience in coordinating and tracking trouble tickers, refer appropriate issues to Defense Travel Management Office (DTMO), Tier Three Level Help Desk roles and Travel Assistance Center, in order to resolve customer issues that cannot be handled at the local level

Knowledge of STA organization structure, verify the DTS user permission levels, provide an appropriate separation of duties and manage the organization's DTS training program as defined in DODI 5154.31 Vol 3

Experience in providing support to incoming and outgoing personnel in Government Travel Card Program, process GTC credit application, create/modify GTC user profiles within CitiDirect, maintain the GTC database, conduct monthly GTC review, prepare draft monthly GTC reports, and assist in inspection preparations of GTC program

Working knowledge to disseminate new guidance via email and/or G-2 intranet portal pertaining to DTS

Attend conferences or meetings related to DTS and provide DAMI-RI with any updates that impact ODCS G-2

Qualification

Defense Travel SystemTS/SCI clearanceGovernment Travel CardDTS Local Level Service Help DeskCustomer service

Required

Active TS/SCI clearance

Expert knowledge of the Defense Travel System

Working knowledge of reviewing, interpreting, coordinating, and responding to internal control issues and solutions

Possess an understanding of the Travel Office missions and responsibilities, to fulfill the duties associated with the conduct of the Defense Travel System requests (ODTA level) in support of Army staff operations

Experience in resolving customer service issues for DTS to include Government Travel Card Charge Card related questions

Experience in coordinating and tracking trouble tickets, refer appropriate issues to Defense Travel Management Office (DTMO), Tier Three Level Help Desk roles and Travel Assistance Center, in order to resolve customer issues that cannot be handled at the local level

Working knowledge to disseminate new guidance via email and/or G-2 intranet portal pertaining to DTS

Attend conferences or meetings related to DTS and provide DAMI-RI with any updates that impact ODCS G-2

Minimum of 14 years of experience as an Army administrative specialist with financial oversight responsibilities at echelons from tactical to strategic

Minimum of 1 year of DTS Local Level Service Help Desk experience, to include ODTA support; ability to prepare and/or review DTS SOPs and provide relevant recommendations for improving established processes