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HarbisonWalker International · 3 months ago

Application & Technical Support Specialist III

United States

Full-time

Onsite

Mid Level

4+ years exp

HarbisonWalker International has a fantastic opportunity to join their Marketing team as an Application and Technical Support Specialist III. This role promotes the use of refractory products and supports customer relationships by providing expert technical advice and support, while also developing and executing market growth strategies.

Consumer GoodsManufacturing

Responsibilities

Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments

Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need

Developing business cases for new product development; creating, executing and tracking new product launch plans

Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars

Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives

Assisting in product rationalization, product portfolio modifications and shape standardization

Qualification

Refractory technical marketingAnalytical skillsProject managementMicrosoft Office SuiteCommunication skillsTeamworkBusiness problem solvingPresentation skillsStrategic thinking

Required

four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales

B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field

knowledge of refractory products, installation methods, construction skills and customer applications

computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise

excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization

ability to work effectively in a team environment

strong analytical, strategic thinking and business problem solving skills

project management skills and the ability to coordinate multi-department projects