IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk jobs in United States
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Amazon · 2 weeks ago

IT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk

positionAustin, TX
timeFull-time
remoteOnsite
seniorityEntry Level
money$44K/yr - $92K/yr
date1+ years exp

Amazon is on a mission to revolutionize the way the world shops, and they are seeking an IT Support Associate II for their Worldwide Grocery Store Technology Support Team. This role involves troubleshooting and maintaining retail and sales floor technology devices, providing support to associates, and ensuring seamless operations across Amazon's physical stores.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Troubleshoot IT equipment used in Whole Foods Market, Amazon Fresh, and/or Amazon Go Stores
Troubleshoot hardware, software, and connectivity issues
Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
Handle support requests and procedures across the network
Assist in training new hires
Support customers spanning the United States, Canada, and the United Kingdom
Continuous learning of new technologies
Monitor the incident management system to ensure timely acknowledgement and resolution of support requests
Perform on-call duties as required

Qualification

Windows supportMac supportLinux supportNetwork troubleshootingCompTIA A+CompTIA Network+Cisco/CCNAAWSCustomer serviceTechnical troubleshootingContinuous learning

Required

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Experience with network troubleshooting and support

Preferred

Experience in a dynamic environment with a high degree of customer service
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Benefits

Equity
Sign-on payments
Other forms of compensation
Full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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