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LeanTaaS · 3 months ago

Manager/Senior Manager, Product Implementation - iQueue for Inpatient Flow

United States

Full-time

Remote

Senior Level

$125K/yr - $175K/yr

5+ years exp

LeanTaaS is a growth stage company that creates software solutions to enhance hospital operations through lean principles and machine learning. The Manager/Senior Manager of Product Implementation will lead a team focused on improving patient care by enhancing bed allocation and streamlining patient journeys, overseeing the execution of implementations and collaborating with various internal teams.

Health CareInformation TechnologyMachine LearningPredictive AnalyticsSoftware

No H1B

Responsibilities

Lead, coach, and mentor a team of Product Implementation Managers to develop a high-performing, collaborative, customer-focused and accountable team culture

Actively identify skill gaps, conduct regular coaching, feedback and development plans to up-level team capabilities

Champion team-level process improvements and best practice sharing across the implementation lifecycle

Monitor team capacity, workload, and project health metrics to support resource planning

Oversee execution of implementations of iQueue for Inpatient Flow

Provide expert guidance on inpatient data requirements, data requests, and customer specific logic to support the configuration of the platform

Support project scoping, staffing, and coordination across multiple engagements simultaneously

Remove barriers, escalate risks, and guide your team through complex implementations

Collaborate with Project Managers to ensure timely, on-budget, and high-quality delivery

Build and nurture strong relationships with internal teams including Product, Data Engineering, and Customer Success

Navigate complex stakeholder environments, influence without authority, and drive alignment with customer expectations and internal roadmaps

Participate in key project milestones, business reviews, and pre-launch planning discussions

Play a key role in scaling processes as the business grows

Qualification

Software implementationHealthcare operationsPeople leadershipData analysisProcess improvementCoachingStakeholder managementLean methodologiesSix SigmaMentoringCross-functional collaborationCommunication skills

Required

5+ years of experience in software implementation, consulting, or client services, with 3+ years in people leadership

Bachelor's degree in a quantitative or healthcare-related field or equivalent years of related experience

Demonstrated success coaching, mentoring, and up-leveling direct reports

Experience leading a team through growth, change, and ambiguity

Skilled at giving feedback, developing talent, and building a culture of accountability and collaboration

Strong knowledge of healthcare operations, systems, and IT infrastructure

Knowledge of inpatient data and hospital operations

Experience leading patient flow or capacity initiatives in large health system environments (e.g. deploying patient flow and/or workforce management systems)

Exceptional leadership and cross-functional collaboration skills, with the ability to influence across teams and stakeholders

Outstanding communication, facilitation, and executive stakeholder management skills

Demonstrated ability to drive process improvement and lead organizational change

Willingness to travel 25-50%