Technical Operations Supervisor jobs in United States
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Socket Fiber · 3 months ago

Technical Operations Supervisor

positionSouthwest Missouri
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Socket Fiber is dedicated to bringing fast, reliable internet to homes and businesses across Missouri. They are seeking a detail-oriented, customer-focused Technical Operations Supervisor to oversee the connection between customers, field technicians, and dispatch, ensuring seamless installations and outstanding customer experiences.

InternetTelecommunicationsTV
badNo H1Bnote

Responsibilities

Provide direction, supervision, and management over the residential and network technicians
Oversee scheduling of service calls, outages, and preventive maintenance activities
Ensure work is completed safely, efficiently, and in compliance with industry standards
Act as an escalation point for complex service or network issues
Troubleshoot and coordinate solutions for outages, equipment failures, and customer-impacting issues
Enforce safety policies and OSHA requirements during field and technical operations
Work closely with customer service, engineering, and construction teams to ensure seamless project execution
Coordinate with vendors and contractors for large-scale builds or special projects
Support senior management with planning for network expansion, upgrades, and new services
Provide coaching, training, and performance feedback to build a strong, skilled team

Qualification

Telecommunications operationsFiber splicingNetwork constructionLeadership experienceCreative problem solvingCommunicationOrganizational skills

Required

Experience in telecommunications operations, installation, fiber splicing, or network construction
Valid driver's license and ability to travel to job sites as needed
Ability to work flexible hours, including evenings or weekends, during outages or emergencies
Physical ability to lift 50 lbs, work in outdoor conditions, and climb ladders if necessary

Preferred

3+ years of leadership experience
Extensive operations experience, specifically in installation
Bachelor's Degree

Benefits

Medical, dental, and vision benefits
Free internet (where available)
401(k) with company match

Company

Socket Fiber

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company-logo
In 1994, our founders saw a need for a local Missouri internet provider.
dateFounded in 1994
location
Columbia, Missouri, USA
people-size51-200 employees
web-link
https://www.socket.net/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-07-08Private Equity

Recent News

PR Newswire
Socket Telecom Announces Strategic Investment from Oak Hill Capital and Pamlico Capital
2025-07-08
Pulse 2.0
Socket: Software Supply Chain Security Company Raises $40 Million (Series B)
2024-10-29
The Register
Socket plugs in $40M to strengthen software supply chain
2024-10-23
Company data provided by crunchbase