Dialpad · 4 days ago
Customer Success Manager, Enterprise Accounts
Denver, CO
Full-time
Hybrid
Senior Level, Lead/Staff
$93K/yr - $115K/yr
8+ years expDialpad is a leading AI-powered customer communications platform that helps businesses enhance their customer interactions. As a Customer Success Manager for Enterprise Accounts, you will support customers throughout their journey, ensuring they derive significant value from Dialpad's products, while collaborating with various teams to drive success and retention.
AnalyticsArtificial Intelligence (AI)Machine LearningMessagingNatural Language ProcessingPredictive AnalyticsSaaSTelecommunicationsUnified CommunicationsVoIP
Responsibilities
Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution
Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights
Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution
Qualification
Required
8+ years of relevant experience working at a SaaS company
Experience working with and general knowledge of Telecommunications and Contact Center space (UcaaS/CcaaS)
Experience and comfort interacting with and influencing C-level executives
Referenceable experience in working with large Enterprise customers
Strong presentation, meeting facilitation, and written communication skills
Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
Ability to work cross departmentally
Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
Willingness to travel to customer locations
Benefits
Competitive benefits and perks
Robust training program
Inclusive offices
Vibrant environment to cultivate collaboration and connection
Exceptional culture
Company
Dialpad
First in AI. Best in Agentic.
1001-5000 employees
H1B Sponsorship
Dialpad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (12)
2022 (7)
2021 (10)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
ICONIQ GrowthSoftBankOMERS Growth Equity
2022-12-21Series F· $50M
2021-12-16Series F· $170M
2020-12-21Series E· $10M
Leadership Team
Craig Walker
Founder and CEO
Brian Peterson
Co-Founder & CTO
Recent News
Company data provided by crunchbase