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Every · 3 months ago

Benefits Operations Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

Every is a compound startup that is building everything a startup needs to run its back office in one place, including Banking, Bill Payments, Corporate Cards, HR, Payroll, Benefits, Accounting, and Taxes. As a Benefits Operations Specialist, you will guide customers in setting up and managing employee benefits, ensuring compliance with regulations while maintaining accurate records and providing excellent customer service.

Artificial Intelligence (AI)BankingCredit CardsFinancial ServicesFinTech

Responsibilities

Serve as the primary point of contact for customers during benefits setup and renewal

Guide employers through plan selection by explaining options across health, dental, vision, and ancillary benefits

Communicate directly with carriers to submit group applications, manage enrollments, and resolve issues

Ensure compliance with applicable federal and state benefits regulations (ACA, COBRA, etc.)

Answer employee questions about coverage, eligibility, and enrollment processes

Collaborate with Every.io’s payroll and compliance teams to ensure benefits integrate seamlessly

Maintain accurate records of plan details, enrollment changes, and carrier correspondence

Proactively identify and escalate issues that could impact customer satisfaction or compliance

Qualification

Benefits administrationCompliance knowledgeCustomer serviceCarrier communicationPHR certificationSHRM-CP certificationCEBS certificationOrganizational skills