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Harwood Hospitality Group · 3 months ago

Host (Dolce Riviera)

Dallas, TX

Part-time

Onsite

Entry Level

2+ years exp

Harwood Hospitality Group is a collection of culinary experiences in Dallas, focused on providing exceptional hospitality and service. The Host at Dolce Riviera plays a crucial role in ensuring guests are greeted warmly and that their needs are met promptly, embodying the charm and professionalism of the organization.

Hospitality

Responsibilities

Greet guests upon arrival, lead them to table, and provide menus

Answer incoming calls and meet guests’ needs

Create floor charts accordingly and assign servers their sections as requested by managers

Work with management to ensure each guest is happy and all requests are met

Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant

Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners

Assist bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed

Must be able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role

Must be pleasant, hospitable, and attentive to guests always

Must be knowledgeable of HHG information to assist guests at any time

Relay any guest complaints/comments to Manager

Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service

Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures

Be available for any Restaurant mandatory meeting or training

Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions

Ensures smooth communication with all restaurant or hotel staff and leadership

Keeps current with trends in the restaurant industry

Is always neatly dressed and groomed, and always behaves and speaks according to HHG standards of excellence

Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks

Qualification

Customer serviceHigh-volume experienceOpen Table experienceFood Handlers certificationTABC certificationMultitaskingCleanOrganizedPositive attitudeAttention to detailTeam-oriented