AmeriVet Veterinary Partners · 1 day ago
Customer Service Lead
Leominster, MA
Full-time
Onsite
Mid, Senior LevelAmeriVet Veterinary Partners is seeking a Customer Service Lead for Leominster Animal Hospital to guide and support the front desk team. The role involves overseeing client service operations, coaching staff, and ensuring a positive experience for clients and their pets.
Financial ServicesHealth Care
Responsibilities
Oversee, coach, and support the CSR team to ensure excellent client service and teamwork
Train new CSRs and provide ongoing mentorship and feedback to foster growth and development
Manage scheduling, workflow, and responsibilities for the front desk team
Greet clients and patients with warmth and professionalism—in person, by phone, and via email
Support client communication with the medical team, appointment scheduling, and billing accuracy
Assist in handling escalated client concerns with empathy and professionalism
Help maintain a positive, collaborative, and solutions-oriented culture
Qualification
Required
A natural leader who can motivate, mentor, and support a team of CSRs
Someone who genuinely enjoys working with people and leading by example in providing exceptional client care
A strong communicator who is patient, empathetic, positive, and solutions-focused
A team player who thrives in a fast-paced environment and can balance client service with team management
Previous experience in customer service and supervisory or leadership roles (veterinary/medical experience is a plus)
Benefits
Competitive pay
Performance bonuses
401(k) matching
Student loan assistance
Health, dental, vision, life insurance, and mental health resources
Generous paid time off and holidays
Company
AmeriVet Veterinary Partners
AmeriVet Veterinary Partners is a group of veterinary practices who have joined forces with a focus on growth and profitability.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-07Acquired
2019-06-16Private Equity
Leadership Team
Orin Litman
Board Member
Recent News
The Business Journals
2024-05-23
Business Journals
2024-03-27
Company data provided by crunchbase