Enterprise Customer Success Representative jobs in United States
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McGraw Hill · 1 day ago

Enterprise Customer Success Representative

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$75K/yr - $82K/yr
date3+ years exp

McGraw Hill is a company focused on education innovation, seeking an Enterprise Customer Success Representative to support colleges and institutions. This role is critical in ensuring institutions achieve their goals and outcomes with their platforms and products, driving adoption, retention, and growth through strategic partnerships and customer advocacy.

E-LearningEdTechEducationPublishing

Responsibilities

Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results
Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle
Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes
Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals
Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers
Growth and Retention: Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores

Qualification

Customer Success experienceCRM tools proficiencyEnterprise-level account managementStrategic planningProject managementAnalytical mindsetMultitaskingCommunication skillsRelationship buildingSelf-starterTeam player

Required

Bachelor's degree required; advanced degree in education or educational technology preferred
3+ years of professional experience in customer success, sales, or account management
Experience working with Enterprise-level accounts in Higher Education EdTech is required
Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft
Comfortable working in ambiguity, being flexible and adapting processes in a fast-changing environment
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset with a proven track record of quota attainment and strategy execution
Ability to build strong relationships with internal teams and customers
Self-starter, team player, and multitasker who can prioritize effectively
Candidates must permanently reside within the United States to be considered for the role
Willing to travel up to 25 percent of the time during the year

Preferred

Advanced degree in education or educational technology

Benefits

Full range of medical and/or other benefits

Company

McGraw Hill

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Glassdoor3.8
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We are a leading global education company that partners with millions of educators, learners and professionals around the world.
dateFounded in 1888
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://www.mheducation.com

Funding

Current Stage
Public Company
Total Funding
unknown
2025-07-24IPO
2021-09-30Private Equity
2021-06-15Acquired

Leadership Team

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Lloyd G. Waterhouse
CEO & President
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Simon Allen
President & CEO
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Recent News

MarketScreener
New GenAI Assistants Add Personalized Experiences and Support to McGraw Hill’s K-12 Programs
2025-11-18
Investing.com
McGraw-Hill Education upgraded to ’B+’ by S&P on debt reduction
2025-11-15
WSJ.com: US Business
McGraw Hill Raises Revenue, Profit Targets
2025-11-15
Company data provided by crunchbase