McGraw Hill · 1 day ago
Enterprise Customer Success Representative (Northeast)
United States
Full-time
Remote
Mid Level
$75K/yr - $82K/yr
3+ years expMcGraw Hill is a leading education innovation company focused on inspiring learners worldwide. They are seeking an Enterprise Customer Success Representative to support colleges and institutions in achieving their goals through effective customer engagement and retention strategies.
E-LearningEdTechEducationPublishing
Responsibilities
Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results
Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle
Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes
Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals
Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers
Growth and Retention: Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores
Qualification
Required
Bachelor's degree required; advanced degree in education or educational technology preferred
3+ years of professional experience in customer success, sales, or account management. Experience working with Enterprise-level accounts in Higher Education EdTech is required
Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft
Candidates must permanently reside within the United States to be considered for the role and willing to travel up to 25 percent of the time during the year
Candidates must reside within one of the following states to be eligible for this role: MA, NH, VT, CT, RI, NY, NJ, DE, MD, VA, Washington, D.C
Preferred
Advanced degree in education or educational technology preferred
Benefits
Annual sales incentive plan
Full range of medical and/or other benefits
Company
McGraw Hill
We are a leading global education company that partners with millions of educators, learners and professionals around the world.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-07-24IPO
2021-09-30Private Equity
2021-06-15Acquired
Leadership Team
Lloyd G. Waterhouse
CEO & President
Simon Allen
President & CEO
Recent News
2026-01-13
MarketScreener
2026-01-06
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