West Shore · 3 months ago
Property Management - Resident Services Manager
Palm Beach Gardens, FL
Full-time
Onsite
Mid LevelWest Shore is seeking a Resident Services Manager to provide excellent customer service and promote a sense of community among residents. This role involves working closely with property managers and team members to ensure a high-quality experience for residents, as well as coordinating events and managing resident communications.
LifestyleProperty ManagementReal EstateReal Estate Investment
Responsibilities
Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention
Acquire a broad knowledge of the community and the surrounding area
Prepare and maintain log of resident issues and services provided
Assist residents with resolution of lease violations under the direct supervision of the Property Manager
Prepare and deliver move in and renewal gifts
Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property
Coordinate all resident events. Minimum of one event per month
Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution
Manage Kingsley platform and address any resident concerns within 24 hours
Greet, tour and lease to prospects as well as respond to any leads that come in
Qualification
Required
Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention
Acquire a broad knowledge of the community and the surrounding area
Prepare and maintain log of resident issues and services provided
Assist residents with resolution of lease violations under the direct supervision of the Property Manager
Prepare and deliver move in and renewal gifts
Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property
Coordinate all resident events. Minimum of one event per month
Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution
Manage Kingsley platform and address any resident concerns within 24 hours
Greet, tour and lease to prospects as well as respond to any leads that come in
Understand the needs of the resident population and property in which they live
Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency
Flexibility and ability to manage a complex workload in varied work environments
Strong interpersonal, communication, organization, writing and computer skills
Company
West Shore
West Shore is a Boston-based real estate investment firm focused on the management & acquisition of multifamily assets.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$600M2025-10-30Debt Financing· $600M
Leadership Team
Steven P. Rosenthal
Chairman
Recent News
2025-12-19
2025-11-11
Company data provided by crunchbase