Commerce · 6 days ago
Senior Manager, People Services - Hybrid
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expCommerce is a company focused on empowering businesses through an AI-driven commerce ecosystem. They are seeking a strategic and experienced Senior Manager of People Services to lead the People Services and Payroll functions, overseeing operations, compliance, and employee-centric processes.
B2BE-CommerceOnline Portals
Responsibilities
Provide direction, mentorship, and development for the People Services team, establishing clear priorities and ensuring consistent delivery of best-in-class operational support
Partner with People Experience, Finance, and Legal leaders to align People Services initiatives with organizational goals and compliance requirements
Lead continuous improvement efforts by driving process optimization, automation, and system enhancements that enable scalability and efficiency
Build strong cross-functional partnerships with HRIS, HRBPs, Talent Acquisition, and business leaders to ensure alignment and successful execution of people operations initiatives
Provide strategic oversight of global payroll operations, executed through the Manager of Global Payroll, ensuring accuracy, timeliness, and compliance with federal, state, and international regulations
Partner closely with Finance and Accounting teams to reconcile payroll data, support audits, and deliver accurate payroll-related reporting
Collaborate with the Payroll Manager to evaluate and manage payroll vendor relationships, driving service quality, efficiency, and value
Maintain organizational compliance with wage, tax, and reporting obligations across all jurisdictions
Proactively monitor evolving federal, state, and international labor laws and regulations, ensuring organizational compliance across all jurisdictions and mitigating potential risks
Lead internal compliance audits and partner with external auditors to support SOX and SOC compliance requirements, including the preparation of documentation, remediation of findings, and continuous improvement of controls
Safeguard employee data accuracy and integrity while ensuring compliance with data privacy and security requirements, including GDPR, HIPAA, SOX, and SOC standards
Develop, implement, and maintain compliant policies, processes, and procedures related to payroll, leave administration, timekeeping, and other HR operations, ensuring alignment with internal controls and external regulations
Partner with Legal, Finance, and HR leadership to assess compliance risks, strengthen governance practices, and ensure readiness for regulatory and audit reviews
Own and oversee all immigration-related processes, including visa sponsorship, work authorization, and compliance with global immigration laws and regulations
Partner with external immigration counsel and internal stakeholders to manage case strategy, filings, renewals, and audits, ensuring accuracy and timeliness
Provide guidance and support to employees and candidates navigating immigration processes, ensuring a positive and transparent experience
Monitor evolving immigration regulations and assess potential business impacts, advising leadership on risks, opportunities, and workforce planning considerations
Ensure accurate record keeping and audit readiness for immigration-related documentation in alignment with SOX, SOC, and broader compliance requirements
Lead the People Services team in delivering core operational functions, including onboarding and off-boarding for employees and non-employees, vendor management, records management, data governance, and SOX audit compliance
Ensure data accuracy, integrity, and consistency while providing analytics and reporting to support strategic decision-making
Oversee the seamless execution of employee lifecycle processes, driving efficiency, compliance, and a positive employee experience
Partner with leadership to design, optimize, and implement People Services solutions that strengthen records management, vendor oversight, and data management practices
Qualification
Required
8+ years of progressive experience in HR/People Operations, HCM data management, employee records management, vendor management, case management, onboarding and off-boarding practices and SOX compliance
3+ years in a leadership or people management role
Proven track record of leading compliance initiatives and managing SOX and SOC audits, including the development, testing and remediation of controls to ensure ongoing compliance
Strong analytical skills with the ability to interpret data, identify trends, and recommend solutions
Experience with HRIS and payroll systems (Workday, ADP)
Change agent mindset to effectively develop communication plans, assess impacts, create communications, and embrace stakeholder feedback
Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information
Ability to influence senior stakeholders and build cross-functional relationships
Experience supporting a distributed/global workforce
Strong influencing skills leveraging business acumen, expertise and data
Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company
Demonstrated curiosity and interest in emerging technologies, including AI, with a willingness to explore and apply innovative solutions to enhance People Services operations
Preferred
Knowledge of U.S. payroll practices, tax requirements, and employment law; global payroll
Experience managing immigration programs, including visa sponsorship, work authorization, and compliance with U.S. and global immigration regulations, in partnership with external counsel and internal stakeholders
Company
Commerce
Commerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive through an open, AI-driven commerce ecosystem.
1001-5000 employees
H1B Sponsorship
Commerce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (2)
2022 (7)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$70.5MKey Investors
GE Capital
2000-04-19Series C· $63M
2000-02-01Private Equity· $7.5M
Recent News
Digital Commerce 360
2026-01-08
Company data provided by crunchbase