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Shakers · 1 day ago

M365 Admin Center Support @ Microsoft - (Freelancer via Shakers)

United States

Full-time

Remote

Mid Level

Shakers is seeking strong technical professionals to join the Microsoft Product team. The role involves engaging with customers, providing demonstrations, and offering support for Copilot features to enhance productivity and streamline tasks.

Artificial Intelligence (AI)ConsultingFreelanceHuman ResourcesSoftwareVirtual Workforce

Responsibilities

Customer Engagement: You will engage with customers, provide demonstrations, and offer support for Copilot features. They should be able to explain and showcase how Copilot can enhance productivity and streamline tasks

Technical Expertise: You must possess a deep understanding and hands-on experience with M365 Admin Centre, Office applications and Copilot functionalities. This includes proficiency in Exchange, OneDrive, Sharepoint, Teams, and other related applications

Feedback Collection: You will gather feedback from customers regarding their experiences with Copilot. This feedback will be crucial for identifying areas of improvement and enhancing the overall user experience

Training and Support: You will provide support and demonstrations to customers, ensuring they are well-versed in utilizing Copilot to its full potential. You should be able to address any technical issues and provide solutions promptly

Documentation: You will create and maintain documentation related to Copilot usage, best practices, and troubleshooting guides. This will serve as a valuable resource for both customers and internal teams

Qualification

M365 Admin CentreOffice applicationsCopilot functionalitiesExchangeOneDriveSharepointTeamsCustomer engagementTrainingSupportFeedback collectionDocumentation

Required

Strong technical professionals with a deep understanding and hands-on experience with M365 Admin Centre, Office applications and Copilot functionalities

Proficiency in Exchange, OneDrive, Sharepoint, Teams, and other related applications

Ability to engage with customers, provide demonstrations, and offer support for Copilot features

Capability to explain and showcase how Copilot can enhance productivity and streamline tasks

Experience in gathering feedback from customers regarding their experiences with Copilot

Ability to provide training and support to customers, ensuring they are well-versed in utilizing Copilot

Skills to address any technical issues and provide solutions promptly

Experience in creating and maintaining documentation related to Copilot usage, best practices, and troubleshooting guides