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CommerceIQ · 3 months ago

Customer Success Manager, Advertising (DSP)

Mountain View, CA

Full-time

Onsite

Mid, Senior Level

$94K/yr - $128K/yr

5+ years exp

CommerceIQ is an AI-powered digital commerce platform revolutionizing online sales for brands. The Customer Success Manager will manage relationships with customers, ensuring successful adoption of the product and overseeing display advertising campaigns on various platforms, while collaborating with internal teams to drive profitable revenue growth.

AnalyticsE-CommerceE-Commerce PlatformsInternetMachine LearningRetailSaaSSoftware

Responsibilities

Understand customer needs to plan, organize, and manage all display advertising including, but not limited to, Amazon DSP, Walmart DSP, and The Trade Desk

Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns

Be the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients

Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues

Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers

Perform deep data analysis to answer the client's strategic questions, and drive action

Move the needle with respect to the client's KPIs and continuously showcase the value of CommerceIQ's platform throughout the engagement period

Collaborate with our internal teams to shape new features

Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction

Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed

Qualification

Amazon DSP managementE-commerce advertising expertiseCampaign analysis (AMC)Budget managementData analysisCustomer retentionProject managementPresentation skillsCommunication skills

Required

Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field

5+ total years of professional work experience

3+ years experience running paid media, specifically managing Amazon DSP campaigns, in a consulting/agency role or for a large brand

Experience managing Amazon DSP campaigns and using Amazon Marketing Cloud (AMC) to perform campaign analysis

Experience managing display (Amazon DSP) marketing budgets in the multi-million dollar range

Ability to deliver compelling presentations tailored to executive level audiences, effectively communicating complex concepts and strategic insights with clarity and confidence

Well versed in bid and budget management, content optimization, and promotion planning

An analytical approach to problem-solving with advanced Excel skills

Project management experience and ability to anticipate and mitigate risks

Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies

Excellent presentation and communication skills including both oral and written

Track record of retaining and renewing Enterprise customers in the SaaS space