Kipsu · 4 months ago
Customer Success Content & Enablement Specialist
Minneapolis, MN
Full-time
Onsite
Entry Level
$45K/yr - $60K/yr
1+ years expKipsu is a leading tech company that partners with major hospitality brands and other industries to enhance customer service through innovative technology. They are seeking a Customer Success Content & Enablement Specialist to develop training programs, create engaging content, and drive customer adoption while collaborating closely with various teams.
Computer Software
Responsibilities
Plan & run training programs: Own a quarterly calendar of webinars, live trainings, and office hours for hotel users; manage invites, hosting, follow-ups, and recordings
Create compelling content: Produce short videos, product walk-throughs, one-pagers, email tips, and in-app how-tos that are clear, visual, and hospitality-friendly
Lifecycle & adoption campaigns: Build and execute scaled communications (email/in-app) to accelerate onboarding, promote key features, and reactivate dormant users
Knowledge base stewardship: Keep help articles current; identify gaps from ticket trends and launch content to reduce 'how do I...?' cases
Measure & optimize: Track attendance, Open and CTRs, Link clicks, Flow Completions, feature adoption, and time-to-first-value; run A/B tests; iterate based on results
Insights to the business: Package learnings and adoption dashboards for CS leaders; surface friction points and customer quotes to Product for roadmap consideration
Tooling & operations: Maintain lists/segments, build simple reports/dashboards, and keep assets organized and tagged for reuse by Account Managers and Support
Partner enablement: Equip Account Managers with slide templates, talk tracks, and 'mini-plays' they can run at scale across their hotel portfolios
Proactively identify opportunities for improvement and take the initiative to implement solutions without explicit direction; demonstrate a high level of self-motivation and ownership of tasks
Operate with schedule flexibility (beyond 9–5) to support global hotel teams, including periodic early/late sessions and limited weekend go-lives
Qualification
Required
1–3 years in B2B SaaS marketing, communications, or customer enablement experience
Strong project management chops (content calendars, campaign timelines, sequencing, and organization) and comfort juggling multiple initiatives
Confident communicator: clear, empathetic, and comfortable presenting content or training sessions to diverse audiences
Hands-on with marketing tools (email platforms, CMS, internal comms channels, basic design tools). Experience with Salesforce and Appcues is a plus
Data-driven mindset: comfortable reading campaign reports, engagement dashboards, and acting on performance trends
Excellent content creation and communication skills; crisp and polished writing, professional presentations, and reusable templates
Clear, concise messaging and ability to translate complex ideas into plain-language content and actionable next steps
Problem-solving & resourcefulness to turn a high volume of information into structured, engaging campaigns that drive adoption and understanding
Operate with schedule flexibility (beyond 9–5) to support global hotel teams, including periodic early/late sessions and limited weekend go-lives
Benefits
Health insurance
Dental insurance
Vision insurance
401K with a company match
Unlimited/responsible vacation time
Life insurance
Flex spending account
Commuter benefits
Company
Kipsu
Kipsu is pioneering a software-based solution designed to revolutionize how service-driven brands interact with consumers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher Smith
CEO and Co-Founder
Doug Ramler
Co-Founder
Company data provided by crunchbase