iBase-t · 4 months ago
Technical Services Consultant - US
United States
Full-time
Remote
Entry, Mid Level
2+ years expiBase-t is seeking a Technical Services Consultant with a customer-focused mindset to provide expert technical guidance, implementation support, and troubleshooting for Solumina MES deployments. The role involves aligning technical solutions with business objectives to ensure seamless integration and optimization for clients, while also providing ongoing support and recommendations.
ManufacturingSoftware
No H1B
Responsibilities
Work closely with clients and Business Service Consultants to understand customers’ technical requirements and business objectives
Provide hands-on technical support on Solumina software implementation, including configuration, extension, and integration with other systems
Assist in troubleshooting and resolving technical issues, ensuring minimal downtime and maximum performance
Design, implement, and optimize technical solutions that align with client needs and industry best practices
Implement and configure integrations between Solumina and various systems
Act as a technical advisor, guiding clients on best practices and system enhancements
Educate and conduct workshops for clients and their IT teams to ensure they are proficient in using and integrating with Solumina and can leverage its capabilities
Collaborate with internal teams (Sales, Product Development, and Customer Care) to improve overall product functionality and customer experience
Maintain strong relationships with clients by providing ongoing support and proactive recommendations
Work with project team in the planning, prioritizing and execution of assigned tasks, ensuring timely delivery and quality outcomes
Develop and maintain technical documentation to support customer requirements
Contribute to knowledge base to help clients and internal teams evolve best practices and recognize value from Solumina software
Provide feedback on product improvements and contribute to the continuous enhancement of services
Qualification
Required
Bachelor's degree in computer science, Information Technology, Engineering, or a related field (or equivalent work experience)
Proven experience (2-5 years) in software development, technical consulting, system integration, or IT services role
Software Development & Programming: Java, JavaScript, Spring, Hibernate, REST APIs, microservices architecture
Databases: Oracle, SQL Server, SQL query
Web Technologies & Data Formats: XML, XSLT, JSON
Enterprise & Middleware Technologies: JEE, JMS, Tomcat, ActiveMQ
Containerization & Orchestration: Kubernetes
Version Control: Git
Frontend Development (Basic Knowledge): React.js, Redux, Node.js, Web UI
Software Development Concepts: lifecycles, Agile methodology, database concepts, integration design
Strong analytical skills and ability to troubleshoot complex technical issues
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences
Self-starter and capable of managing multiple projects and working independently and remotely
Ability to build strong relationships with clients and work collaboratively with cross-functional teams
Flexibility to adapt to changing client needs and keep up with evolving technologies
US citizen preferred; applicants must be a U.S. person (lawful permanent resident/Green Card holder) to be eligible
Able to travel 30-40% of work time
Preferred
Familiarity with manufacturing process, A&D industry, and MES system
Experience in integrating MES with ERP and other enterprise systems
Knowledge of IT infrastructure, cybersecurity, and cloud computing
Experience or certification in AWS and Azure are a plus
Company
iBase-t
Headquartered in Lake Forest, California, iBase-t simplifies Aerospace & Defense manufacturing.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Naveen Poonian
President and CEO
Michel Gadbois
Senior Vice-President, Chief Enterprise Architect
Recent News
2025-04-10
Company data provided by crunchbase