Staff Machine Learning Engineer - Community Support Engineering jobs in United States
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Airbnb · 1 week ago

Staff Machine Learning Engineer - Community Support Engineering

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$204K/yr - $255K/yr
date6+ years exp

Airbnb is a global platform that connects hosts and guests, and they are seeking a Staff Machine Learning Engineer for their Community Support Engineering team. This role involves developing and enhancing AI models and ML services to improve customer service experiences through innovative technologies.

HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
Learn and share the latest AI/ML technologies with the team

Qualification

Machine Learning EngineeringAI Systems DevelopmentLarge-Scale Software SystemsLLM Chatbot ExperienceCommunicationTeam Collaboration

Required

PhD/Master's degree, preferably in CS, or equivalent experience
6/9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations

Preferred

Experience with LLM driven chatbot and Agentic AI products would be a big plus

Benefits

Bonus
Equity
Benefits
Employee Travel Credits

Company

Airbnb

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Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
dateFounded in 2008
location
San Francisco, California, USA
people-size5001-10000 employees
web-link
https://www.airbnb.com

H1B Sponsorship

Airbnb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)

Funding

Current Stage
Public Company
Total Funding
$6.44B
Key Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B

Leadership Team

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Brian Chesky
Co-founder & CEO
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Nathan Blecharczyk
Co-founder / Chief Strategy Officer
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Recent News

Benzinga.com
This Airbnb Analyst Is No Longer Bearish; Here Are Top 5 Upgrades For Thursday
2026-01-09
Crunchbase News
A16z Raises $15B In New Funds, Its Largest Haul To Date, Promises To Back Startups Advancing U.S. Interests
2026-01-09
PhocusWire
Airbnb on the technology foundation behind selling more, loyalty and fees
2026-01-07
Company data provided by crunchbase