The First National Bank in Sioux Falls · 4 months ago
Senior Trust and Estate Planning Officer
Sioux Falls, SD
Full-time
Onsite
Senior Level
7+ years expThe First National Bank in Sioux Falls is the oldest bank in Sioux Falls, committed to promoting growth and vitality in the community. They are seeking a Senior Personal Trust and Estate Planning Officer who will independently administer fiduciary accounts, mentor teammates, and provide expert guidance on estate planning strategies while managing client relationships.
BankingFinancial ServicesMortgage
Responsibilities
Lead, motivate, and empower teammates to turn strategic initiatives into actionable and accountable behaviors and results
Hold regular one-on-ones, quarterly conversations, and identify rocks for each teammate for each quarter
Establish high-quality teammate relationships consistent with the culture of FNB and in alignment with our FIRST Values
Provide coaching and mentorship by facilitating the personal and professional development of teammates to meet business objectives and strategy
Ensure teammate compliance with regulations and established policies
Inspire team to strive for the best outcomes. Utilize empathy and active listening skills
Ensure that performance issues are addressed in an effective and meaningful manner
Assist the WM Department with inquiries from attorneys and clients that require mapping out Trust strategies and the resulting impact on estate size and asset inheritance
Challenge and engage teammates. Seek input and consider feedback when considering new initiatives for creating efficiencies and streamlining processes
Monitor client needs by establishing and managing relationships
Deliver exceptional client experience to ensure client retention, additions, and referrals
Facilitate ongoing and effective communication with internal and external stakeholders
Responsible for owning a larger number and/or more complex relationships, potentially working with High Net Worth and Ultra High Net Worth families
Work closely with new clients to guide them through the onboarding process by explaining our services, executing account opening paperwork, and setting expectations for the relationship as their new account is funded
Advise clients and their advisors on estate planning strategies, tax implications, and wealth transfer options
Participate in the development and implementation of estate plans, ensuring alignment with client goals and legal requirements
Utilize Customer Relationship Management tool (FSC) to log client interactions and to contact clients at designated intervals
Conduct meetings with clients, co-creating meeting Agenda with Client and Portfolio Manager in advance, to encourage account reviews that present meaningful recommendations based on clients’ financial situations and goals
Communicate through various methods with both the client and external resources (lawyers, CPAs, etc.) to work collaboratively to research and resolve issues
Review Daily Transaction History report and monitor cash balances in all accounts
Approve monthly fees within established guidelines
Complete annual Administrative Reviews within established guidelines, including Enhanced Due Diligence reports when necessary
Report on and resolve any client complaints
Monitor annual tax preparation processes to ensure tax filing deadlines are met
Process and distribute closing accounts in a timely manner
Drive continuous growth by actively seeking learning opportunities to advance skillset, embrace a culture of continuous improvement and collaboration for department success, while enthusiastically pursuing ways to achieve defined growth goals
Stay current on changes to trust and tax law providing training to wealth management teammates when updates are made
Build relationships with Bank teammates at various branch locations (business bankers, personal bankers, ag bankers, tellers)
Attend monthly Business Development meetings and report on progress regarding Leads and Opportunities. Utilize FSC to track Leads and Opportunities
Provide a superior client experience that leads to client retention, additions to accounts, and client referrals
Regularly contribute ideas for process improvements
Volunteer for new tasks or projects that enhance skillsets and provide additional value to the department
Provide mentoring for other Wealth Management teammates
Serve as a subject matter expert on estate planning trends, tax law changes, and wealth transfer best practices
Meet with trust, advisory, and family office clients and prospects to engage in trust planning when changes and updates to estate plans are desired
Maintain a results-oriented mindset, setting goals and holding self accountable for reaching them
Solicit, welcome, and implement feedback from leaders, peers, COIs, and clients as a means to remain coachable, recognizing there is always room for growth and improvement
Maintain continual self-development as a leader, coach, mentor, and manager
Empower teammates to take initiative on problem-solving and actively participate in developing solutions that align with department goals
Apply for membership in financial planning, investments, or estate planning group, attend meetings to foster professional network with attorneys, accountants, and others in the trust industry
Qualification
Required
Advanced degree such as a Juris Doctor (JD) preferred
Seven or more years of relevant work experience in trust administration or legal practice, with a background in estate planning, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position
Professional Certification (CFP, CTFA, or CFIRS) preferred upon hire
Ability to work as a facilitator, coach and/or mentor to others
Ability to conduct relationships in a manner that ensures cooperation and positive results
Demonstrate a high degree of concern for professional and innovative client service
Deep knowledge of trust and estate law, taxation, and fiduciary principles
Excellent verbal and written communication skills
Ability to explain complex estate planning concepts to clients and colleagues
Excellent interpersonal and conflict resolution skills
Excellent organizational skills and attention to detail. High degree of accuracy required
Excellent time management skills with a proven ability to meet deadlines
Ability to adapt to the needs of the organization and teammates
Benefits
Health Insurance
Dental & Vision Insurance
Profit Sharing
Paid Vacation & Holidays
Company paid short and long term disability
Tuition Reimbursement Program
Employee Banking Perks
Community Volunteer time
And More!
Company
The First National Bank in Sioux Falls
The First National Bank in Sioux Falls is a bank offering home loans, checking, Trust, and mortgage services in Sioux Falls, SD.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mike Holmes
Chief Technology Officer
Recent News
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2022-01-26
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