Ideal Electric Company · 5 months ago
Field Service Engineer | Remote Position
United States
Full-time
Remote
Mid, Senior Level
5+ years expIdeal Electric Company is an established American electro-mechanical brand with over a century of history. They are seeking a Field Service Engineer to perform service, diagnostics, repair, and preventive maintenance on high-power rotating electric machinery, both domestically and abroad.
Manufacturing
Responsibilities
Work safely and ethically alone and as part of a team
Closely adhere to safety and security standards and procedures
Complete assigned work in compliance with policies and procedures
Provide world-class customer service and customer-facing skills
Report to Mansfield, OH plant; working remotely is an option for this position with occasional requirements to travel to Mansfield facility
Provide technical support to customers (phone, virtual, in-person when needed)
Prepare/organize service trips
Research and prepare supporting documentation
Arrange travel
Complete any customer-required training/testing before travel
Plan services and support operations
Complete documentation/reports
Job-specific expense reporting
Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing
Install and commission equipment
Troubleshoot and repair equipment
Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
Provide training (on-site, in-house or virtual)
Qualification
Required
High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. Military experience is a plus
Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment
Experienced working with customers and vendors in a B2B environment
A team player with excellent communication skills
Analytical thinking and problem-solving capability
Great attention to detail and time-management skills
Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems
Must be able to obtain and maintain a valid passport and US-issued driver's license
Must maintain a driving record that is acceptable for coverage under the company's insurance plan
Must pass a post-offer, pre-employment physical to assess the ability to perform physical aspects of the job
Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Must be willing to work flexible hours and overtime, and occasional weekends, holidays, and nights
Must be able to travel extensively throughout the United States and abroad
Benefits
Competitive wages
Comprehensive benefits package:
Life insurance
Group health insurance, including Health Savings Account option
Dental & Vision insurance
Retirement plan with employer contribution
Paid time off
Ten paid holidays/year
Company
Ideal Electric Company
BUILDING YOUR AMERICAN IDEAL SINCE 1903 The IDEAL ELECTRIC COMPANY, proudly uniting our heritage Large Application brands—Beloit Power Systems, Colt Industries, and Fairbanks Morse Electric Motors and Generators—stands as the last 100% American-owned, vertically integrated Original Equipment Manufacturer (OEM) of our kind.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase